Report a scam
We take phishing and spoofing attempts seriously. If you receive a suspicious call, SMS or email you think may not be from Amazon, report it immediately by following the steps below.
If you receive a correspondence you think may not be from Amazon, forward the scam communication as an attachment to reportascam@amazon.com.
Amazon will not respond to you personally when you write to reportascam@amazon.com, but you may receive an automatic confirmation email.
For the best advice on what actions to take, select the most appropriate link:
- I have not shared any information
- I have shared Amazon account information
- I have shared banking information
- I have given remote access to my computer/devices
- I have shared other information
- I have security concerns about my account
- I have received an unsolicited package
- I have concerns with Gift Card fraud
- I have concerns about a product or seller
If you don't have an Amazon account
You can report suspicious communication to us at reportascam@amazon.com. Sending the suspicious communication as an attachment is the best way for us to track it.
Reporting suspicious phone calls, text messages, and emails
The UK Home Office launched a Stop! Think Fraud campaign [External link] to give consumers the knowledge and tools to stay ahead of scams. Visit their page for more information.
You can also report a scam using one of the UK Home Office's preferred methods [External link].
In Ireland, you can report a scam to your local Garda station [External link].
Passkeys
To securely sign in to your Amazon account you can enable Passkey to simply use your face, fingerprint, or the PIN that you use to unlock your device. Passkeys are a convenient and secure way to sign in to your Amazon account without using a password.
To learn more, visit Trustworthy Shopping at Amazon.
