CAPEC-412: Pretexting via Customer Service |
 Description An adversary engages in pretexting behavior, assuming the role of someone who works for Customer Service, to solicit information from target persons, or manipulate the target into performing an action that serves the adversary's interests. One example of a scenario such as this would be to call an individual, articulate your false affiliation with a credit card company, and then attempt to get the individual to verify their credit card number. Typical Severity Taxonomy Mappings  CAPEC mappings to ATT&CK techniques leverage an inheritance model to streamline and minimize direct CAPEC/ATT&CK mappings. Inheritance of a mapping is indicated by text stating that the parent CAPEC has relevant ATT&CK mappings. Note that the ATT&CK Enterprise Framework does not use an inheritance model as part of the mapping to CAPEC.Relevant to the ATT&CK taxonomy mapping (see
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) References  Content History | Submissions |
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| Submission Date | Submitter | Organization |
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| 2014-06-23 (Version 2.6) | CAPEC Content Team | The MITRE Corporation | | | Modifications |
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| Modification Date | Modifier | Organization |
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| 2017-08-04 (Version 2.11) | CAPEC Content Team | The MITRE Corporation | | Updated Description Summary | | 2019-09-30 (Version 3.2) | CAPEC Content Team | The MITRE Corporation | | Updated Related_Attack_Patterns |
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