Shopify Point of Sale (POS‪)‬ 4+

Poor connection, high cost.

It’s a great app, my biggest problem is the card readers regularly do not connect. Which is very poor customer service for us because we have to manually enter our customers debit cards, which takes time. This slows down our efficiency. The app also takes a fee for manually entering card information. The return policy for defective card readers is no returns. Overall, the cost for the deficiency in this app is very high.

Developer Response ,

Hi there! The card reader disconnection issue that you mentioned is definitely not expected behaviour. Please reach out to our Support Team via shopify.com/contact so that we can assist you with advanced troubleshooting steps, and look into issuing a replacement reader if need be (as our card readers are eligible for warranty replacement).

Old users credentials are permanently stored

We are having a user caching issue. The first user to ever log into this app seems to be stuck. We went as far as formatting the entire iPad and again on a fresh new install (no log in credentials were) asked. After installing the app it went strait to the pin screen where only the pin for the first user works. It’s like something with the iCloud user name possibly is stuck caching those credentials. Logging out and in with another user only works for a minute or two where they are auto logged out (it requires your pin only) and again. Only the initial first user who logged in pin will work. Even though they were logged out. Or in our case on a clean fresh install haven never logged in and have absolutely no passwords or credentials saved anywhere. So I’m totally confused how you can even log in without needing credentials is pretty scary and needs to be patched immediately!

I’ve submitted a ticked for this issue with support as well but it doesn’t look like anything is progressing with that.

Developer Response ,

Hello Colvy, thank you for taking the time to leave your feedback. We hope you were able to get this sorted out in the ticket with support. However, if the POS is no longer giving you the log in page, even after you logged out we recommend checking for any updates on the app and/or reset it: Go to iPad Settings> Scroll down until you find Shopify POS. Tap in >You'll see "Reset Account" >Tap in >There'll be a toggle that you can tap to reset all the app data + current logged in user >Tap the toggle >[Force close the POS app](https://support.apple.com/en-ca/HT201330)  + reopen. We always recommend reaching out to our Retail support, so this way they can investigate into this for you.

No support and will hold funds

I really enjoyed Shopify at first! My employee and I spent DAYS integrating our inventory and creating labels. Sales were going great, as well… But then BAM! Out of nowhere, there was a “pause” on my payouts. They didn’t even send me an email requesting any information or an explanation of why until I reached out to customer support via chat and then I finally found a phone number to contact them. I submitted all necessary documents within 24 hours of receiving said email. Then on the following Tuesday, I received an email stating that my store had been “terminated” and now I have to wait “120 days” for payouts, even though I have made it very clear verbally, via email, and via “appeal” since that was my only option that I have zero business to continue to do business with a company that will hold funds with no warning and then terminate my store and all of my hard work. I will continue to blast this experience on every platform possible as they are currently holding over $3k in funds. USER BEWARE