Request Tracker
Built for Teams. Trusted for Decades. Open for Good.
Ticketing Reimagined
Organizations of all sizes use Request Tracker to track and manage workflows, customer requests, and internal project tasks. With seamless email integration, custom ticket lifecycles, configuraable automation, and detailed permissions and roles, RT serves the needs of your customers, your staff, and you.
Introducing RT 6
Powerful, flexible, and faster than ever – RT 6 is the next generation of our open source ticketing system. Designed for teams that need control without the blot, RT 6 simplifies your workflows while scaling with your organization
Your Deployment, Your Choice
Deployment
Choose from Cloud RT, on-premise, or self-hosted in the cloud. We offer flexible options and simple plans to help you get up and running quickly.
Support
Plans for both on-premise deployments and fully-managed services.
Code
The source code and API are completely open! You are free to customize RT and integrate with other systems and tools.
Ditch the Shared Inbox
All of the support tools you need. None of the bloat. Request Tracker is a fast, flexible alternative to heavy, high-cost helpdesk platforms that feature gate.
New from our Blog
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RT 6.0.1 and RTIR 6.0.1 Now Available
Request Tracker (RT) 6.0.1 and RT for Incident Response (RTIR) 6.0.1 have been released, so RTIR users can now upgrade and get all of the new features in RT 6. In addition to providing compatibility with RT 6, the new version of RTIR offers some new features and fixes as well. What’s New in RTIR…
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AI-Powered Features for Request Tracker
We’re excited to announce the release of a new extension for Request Tracker (RT) that integrates AI features to help your team work more efficiently. RT-Extension-AI adds AI assistance directly into RT, both through automated scripts and interactively within the ticket editor. AI Prototype As we started to experiment with AI options in RT, we…
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RT 6 Extensions Are Here: Time to Plan Your Upgrade
Request Tracker (RT) 6.0.0 was released just a few weeks ago, and we know users are starting to plan upgrades. We also know RT systems depend on the rich ecosystem of free RT extensions (plugins). One blocker to upgrades can be the availability of new versions of RT extensions that are compatible with RT 6.…