„With Iain as the Lead PM for Google’s observability solution and me as the Lead PM for Google’s incident management solution, we worked closely together to ensure our frequent common users had intuitive and time-saving workflows during one of their most stressful moments - incident response. Incident management has many natural integration and interaction points with observability information. The perennial challenge is minimizing cognitive load for the user while accelerating their process. Iain provided the great combination of strategic vision with the pragmatic know-how of getting things started and down the best path to confirm product/market fit. His rich technical background and Google SRE experience helped ensure a user-centric view while incorporating creative new ideas to help reduce Googler stress during a response. Iain’s impact on how Googler’s respond to incidents has been significant and I expect longlasting.“
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Innovative leader with extensive experience driving cutting-edge technology development…
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