Monitor usage with alertsPublic preview

Use alerts to notify you when customers exceed meter usage thresholds, or to trigger an invoice when customers reach a specific billing threshold. You can create alerts that apply to specific customers or all customers.

Create usage alerts in your business workflows, such as the following:

• Email users: Allow customers to configure usage limits, and send an email when they hit their limit.
• Deprovision access: Grant customers a free number of usage units to your service, and remove access when they exceed the limit.
• Notify the sales team of an upsell: Alert your sales team of an enterprise opportunity when a self-serve user exceeds a usage threshold.

Before you begin

Consider the following limitations for usage alerts:

• We evaluate alerts when you report usage data after you create the alert. However, the evaluation includes usage data that you reported before you created the alert.
• You can create a maximum of 25 alerts for each combination of a specific meter and customer. However, you can create an alert for a specific meter for each of your customers.

Consider the following limitations for billing thresholds:

• Thresholds don’t apply to trial subscriptions.
• Billing thresholds aren’t evaluated in the 24 hours before a subscription ends. This helps limit confusion for a customer who receives multiple invoices on the same date.
• Monetary thresholds must be greater than the sum of any flat rates on usage-based subscription items.
• When determining if a monetary threshold has been reached, the value we use excludes taxes but includes discounts and billing credits.
• Subscriptions are only allowed a single monetary threshold.
• Subscription items are only allowed a single usage threshold.
• Invoiced amounts or usage might be slightly higher than the specified thresholds because invoices aren’t issued at the exact moment a specified threshold is reached.
• Per-package tiered pricing isn’t currently supported.