Skip to content

problems.md

Latest commit

 

History

History
183 lines (131 loc) · 3.56 KB

problems.md

File metadata and controls

183 lines (131 loc) · 3.56 KB
Raw

Problems Management - Prompt Guide

Best practices and example prompts for problem management tools.

Available Tools

Tool Purpose
list_problems List problems with filtering
get_problem Get detailed problem information
close_problem Close a problem with message
add_comment Add comment to problem
list_comments List problem comments
get_comment Get specific comment
update_comment Update a comment
delete_comment Delete a comment

list_problems

Parameters

Parameter Type Description
from string Start time (e.g., "now-24h", "2025-12-01T00:00:00Z")
to string End time (e.g., "now")
status string "OPEN" or "CLOSED"
problemSelector string Filter expression
entitySelector string Filter by entity
fields string Additional fields to include
pageSize number Results per page (1-500)

Example Prompts

Basic Queries

Show me all open problems

List problems from the last 24 hours

What problems occurred last week?

Filtered Queries

Show open problems affecting hosts in the Production management zone

List all availability problems from the last 7 days

Find problems related to the payment-service

Analysis Queries

Analyze the problems from the last 30 days, group them by affected entity, 
and identify recurring issues

Compare problem frequency between this week and last week

Which entities have the most problems this month?

get_problem

Parameters

Parameter Type Description
problemId string The problem ID (e.g., "P-12345" or full ID)
fields string Additional fields (+evidenceDetails, +impactAnalysis)

Example Prompts

Get details for problem P-12345

Show me the root cause analysis for problem P-12345

What entities are impacted by problem P-12345?

Show the timeline of events for problem P-12345

close_problem

Parameters

Parameter Type Description
problemId string The problem ID to close
message string Closing message/reason

Example Prompts

Close problem P-12345 with message "Resolved by infrastructure team"

Mark problem P-12345 as resolved - root cause was memory leak, fixed in v2.1.0

Problem Comments

add_comment

Add a comment to problem P-12345: "Investigating - appears to be network related"

list_comments

Show all comments on problem P-12345

update_comment

Update comment C-789 on problem P-12345 to "Issue resolved by restarting service"

Advanced Use Cases

Root Cause Analysis

For problem P-12345:
1. Show the problem details with evidence
2. List all affected entities
3. Show related events in the same timeframe
4. Check if there were any deployments before the problem

Incident Response

We have an ongoing incident. Please:
1. List all open problems sorted by severity
2. Identify the root cause entities
3. Check if there are related problems
4. Suggest remediation steps based on the evidence

Recurring Problem Detection

Analyze problems from the last 30 days and identify:
1. Entities with recurring problems
2. Time patterns (specific days/hours)
3. Common root causes
4. Suggested preventive actions