Account flagged, support not responding

[just4educt]

Hi everyone,

Hi, my account got suspended. I opened a support ticket the same day but got no answer after over 1 week, I cannot work anymore

Is there any option to get an answer to my support ticket

Ticket: #2977454

[Shriharsh-Deshmukh]

You could try reaching out to GitHub Support via their social media channels, like Twitter, where they sometimes respond faster. Make sure to reference your ticket number #2977454 when contacting them.

I hope you get your issue resolved soon!

[just4educt]

Thanks, but I didn't find the twitter account

[centxv]

Thanks, but I didn't find the twitter account

could you please share there twitter account
im also facing same issue like you had

[Shriharsh-Deshmukh]

Github Twitter/ X Account: https://x.com/github?

[centxv]

Github Twitter/ X Account: https://x.com/github?

Thanks! Could you let me know if you got any replies via Twitter?
I heard resubmitting support with a different working GitHub account might
help reference the original ticket. I did that too.

[Zouhair180]

[GitHub Community] Birtday (Discussion #138090) ([مجتمع GitHub] عيد الميلاد (مناقشة رقم 138090))

[ch10874]

Hi, @just4educt
I can't find your ticket-#2977454.

Support Ticket

[just4educt]

Hi, @just4educt I can't find your ticket-#2977454.

Support Ticket

It's from my suspended account @sakanjo

[just4educt]

...

[KnightGOKU]

I’m still encountering the same issue. My ticket has been pending for over a week with no response yet. :( Could anyone advise on how I might expedite the resolution?

[recluzedev1]

My account has been flagged since july 24 No response from github support I have generated several tickets

[baharbaba]

I've been waiting for a response for 1 month. A week ago, I received a message saying "We have not forgotten about you..." but now I feel like I have been forgotten. From now on, I'll be tagging @github-staff in every discussion that has this issue. I guess you need to be Karen to get a problem solved.

[centxv]

I've been waiting for a response for 1 month. A week ago, I received a message saying "We have not forgotten about you..." but now I feel like I have been forgotten. From now on, I'll be tagging @github-staff in every discussion that has this issue. I guess you need to be Karen to get a problem solved.

where did you use tagging, mine is getting closer to 2 months

[baharbaba]

i did tagged github staff in every discussion that has the waiting issue you can search on google the github support just doesnt wants to help us so im thinking it would be helpful to spam them

[omalizadeh]

It's been a month now since my account got flagged as spammy without giving any specific reason. no response on ticket either. ticket number: #3041966
@github-staff

[omalizadeh]

@queenofcorgis Could you please help?

[omar-m-z-dotcom]

unable to use copilot on vscode and delete my organization because my account has been flagged by mistake

Hello, I'am currently facing some issues with deleting the organization "Omar-Business-intelligence-repos" which I planned to use for grouping my personal github repos (not for an actual organization).
Little did I know that this was a very bad idea and there were smarter ways to do grouping, hence I tried to delete this organization but wasn't able to do it.
Because my account has been flagged by mistake I tried to contact customer support about this but I couldn't because my subscription on github is free and I believe this issue is interfering with my use of github copilot on vscode.
I would appreciate it if I can get a response about this issue as soon as possible.

also here is some footage and some logs that could help in solving the problem:

1. output on vscode from Developer: GitHub Copilot chat Diagnostics:

GitHub Copilot Chat

• Extension Version: 0.23.2024102903 (prod)
• VS Code: vscode/1.95.3
• OS: Windows

Network

User Settings:
json
"github.copilot.advanced": {
"debug.useElectronFetcher": true,
"debug.useNodeFetcher": false
}

Connecting to https://api.github.com/:

• DNS ipv4 Lookup: 140.82.121.6 (6 ms)
• DNS ipv6 Lookup: Error: getaddrinfo ENOTFOUND api.github.com
• Electron Fetcher (configured): HTTP 200 (213 ms)
• Node Fetcher: HTTP 200 (203 ms)
• Helix Fetcher: HTTP 200 (214 ms)

Connecting to https://api.githubcopilot.com/_ping:

• DNS ipv4 Lookup: 140.82.113.22 (8 ms)
• DNS ipv6 Lookup: Error: getaddrinfo ENOTFOUND api.githubcopilot.com
• Electron Fetcher (configured): HTTP 200 (897 ms)
• Node Fetcher: HTTP 200 (1425 ms)
• Helix Fetcher: HTTP 200 (421 ms)

Documentation

In corporate networks: Troubleshooting firewall settings for GitHub Copilot.

2. output on vscode from github copilot logs:
   2024-11-15 02:53:31.756 [info] Logged in as omar-m-z-dotcom
   2024-11-15 02:53:32.066 [warning] Invalid copilot token: missing token: 403
   2024-11-15 02:53:32.066 [info] copilot token chat_enabled: undefined, sku:
   2024-11-15 02:53:32.076 [info] Logged in as omar-m-z-dotcom
   2024-11-15 02:53:32.360 [warning] Invalid copilot token: missing token: 403
   2024-11-15 02:53:32.360 [error] GitHub Copilot could not connect to server. Extension activation failed: "Contact Support. You are currently logged in as omar-m-z-dotcom."
   2024-11-15 02:53:32.360 [warning] [LanguageModelAccess] LanguageModel/Embeddings are not available without auth token
   2024-11-15 02:53:32.360 [error] Error: Contact Support. You are currently logged in as omar-m-z-dotcom.
   at tC._authShowWarnings (c:\Users\triro.vscode\extensions\github.copilot-chat-0.23.2024102903\dist\extension.js:412:3282)
   at processTicksAndRejections (node:internal/process/task_queues:95:5)
   at tC.getCopilotToken (c:\Users\triro.vscode\extensions\github.copilot-chat-0.23.2024102903\dist\extension.js:412:2135)
   at UR.getCopilotToken (c:\Users\triro.vscode\extensions\github.copilot-chat-0.23.2024102903\dist\extension.js:282:39062)
   at gC._getAuthSession (c:\Users\triro.vscode\extensions\github.copilot-chat-0.23.2024102903\dist\extension.js:447:2552)
   at t (c:\Users\triro.vscode\extensions\github.copilot-chat-0.23.2024102903\dist\extension.js:447:2015)
   2024-11-15 02:53:32.361 [warning] [LanguageModelAccess] LanguageModel/Embeddings are not available without auth token
   2024-11-15 02:53:32.361 [error] Error: Contact Support. You are currently logged in as omar-m-z-dotcom.
   at tC._authShowWarnings (c:\Users\triro.vscode\extensions\github.copilot-chat-0.23.2024102903\dist\extension.js:412:3282)
   at processTicksAndRejections (node:internal/process/task_queues:95:5)
   at tC.getCopilotToken (c:\Users\triro.vscode\extensions\github.copilot-chat-0.23.2024102903\dist\extension.js:412:2135)
   at UR.getCopilotToken (c:\Users\triro.vscode\extensions\github.copilot-chat-0.23.2024102903\dist\extension.js:282:39062)
   at gC._getAuthSession (c:\Users\triro.vscode\extensions\github.copilot-chat-0.23.2024102903\dist\extension.js:447:2552)
   at t (c:\Users\triro.vscode\extensions\github.copilot-chat-0.23.2024102903\dist\extension.js:447:631)
3. name: omar mohamed
4. username: omar-m-z-dotcom
5. email: triro765@gmail.com
6. organization to be deleted: Omar-Business-intelligence-repos

Thank you.