GitHub’s Lack of Support and Ongoing User Frustration

[davidawkap]

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Copilot in GitHub

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About 3 weeks ago, I subscribed to GitHub Copilot Pro+ with a yearly payment of $390. Unfortunately, after just a few hours of usage, I received a “premium quota” warning — and I haven’t been able to use the service since.

I’ve contacted GitHub Support multiple times, but after 23 days, I still haven’t received any response. There are hundreds of users in the forums reporting the exact same issue, many of whom are also being ignored.

From a major tech company, the very least we expect is timely and respectful customer support — especially for paid services. But GitHub is seriously falling short. Paying for a premium plan and receiving no help when it stops working is simply unacceptable.

I'm sharing this to raise awareness and encourage others experiencing the same issue to speak up. Let’s make GitHub’s lack of accountability visible until something changes.

[github-actions[bot]]

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[davidawkap]

23 days ago, I subscribed to the GitHub Copilot Pro+ plan with an annual payment of $390.
Previously, I used the $10 Copilot plan for months without ever encountering a "premium model quota" limit. Unfortunately, after upgrading to the Pro+ plan, I started receiving the following warning after just 1–2 hours of usage:

"You've exhausted your premium model quota. Please enable additional paid premium requests or wait for your allowance to renew."

🚫 The Issues:
Pro+ became completely unusable just 2 hours after purchase.

The quota restriction has persisted for 23 days now.

I’ve opened a support ticket over 3 weeks ago, but have yet to receive any response from GitHub.

I never had this issue during months of usage on the $10 plan.

In my Copilot settings, the larger model access (like “50x”) is disabled, yet I’m still getting quota errors.

I’ve tried different devices, IDEs, and clean installations — this appears to be a backend/system-level issue.

📉 The Result:
I paid for a $390/year plan, used it for just 2 hours, and have had zero access for the past 23 days.

Like many others, I’ve contacted GitHub Support multiple times with no response.

The forums are filled with hundreds of similar complaints, but GitHub remains silent.

At this point, I feel scammed. This may be a technical issue, but we at least deserve an answer.

📢 My Call to Action:
As a major platform, GitHub should be held to higher standards of transparency and respect for its users.
If this is a technical problem — just say so, and stop wasting our time.
But if it’s being intentionally ignored, it’s a serious blow to GitHub’s credibility and trust.

Please, take this issue seriously.

[2ndattempt1]

i bet your ticket still went unanswered lmao