Fix my issue(ticket no.#3653872)

[jkumar-eng]

Hi everyone,

I am facing an issue regarding verifying my school e-mail.This is my ticket i.d-#3653872.I raised my ticket 4days back and still my issue is not resolved.

[callmenoway]

Just wait for support

[Sachith-Piyathunga]

Hey,

Waiting on verification can feel like watching a progress bar stuck at 99%.

Since you’ve already submitted a ticket (#3653872) and it’s been 4 days, a couple of things to keep in mind:

1. Response times vary - For student email verification, GitHub Education support sometimes takes up to a week (or even a bit longer) depending on request volume.
2. Check your spam/junk folder - Their reply might have slipped in there.
3. Make sure your docs are correct - If you haven’t already, just double-check that the docs you submitted match their requirements exactly. Even a small mismatch, like name format, can delay approval.
4. Follow up politely - Since it’s been 4 days, you can reply to the ticket email and do not create a new one just to confirm it’s still in the queue. This keeps your request in the same thread and on their radar.

Patience, a gentle nudge is your best move here.
You’re not forgotten - it’s just in the verification wormhole for now.

[samus-aran]

Hi @jkumar-eng ,

You have done everything necessary on your end by opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding!