Github Application Issure

[vvemulakonda]

Hi everyone,

Whenever I try to submit my application, with a valid file it doesn't let me it just gives me red triangle with an exclamation mark in it, with no reason or cause. I don't know what to do

[SACHIN-S-2004]

If you're facing this after a rejection, I believe the solution is to choose a new ID photo rather than reusing the one from your previous application.

[justnico69]

I was stuck in this error for 2 days then i found this. I screenshotted the jpg file that have been getting error then I uploaded the screenshotted one and it's now approved. Thank you

[abdulrehmankz1]

That red triangle usually means GitHub’s verification system can’t process the file you uploaded — it’s often a formatting or metadata issue rather than your application details.

Try these steps:

Use a fresh document/photo – If you’ve been rejected before, don’t reuse the same file. Take a new, clear photo of your student ID or other proof.

Check file format & size – GitHub accepts JPG, PNG, or PDF. Keep it under ~10MB and avoid unusual file extensions or HEIC (iPhone default).

Ensure clarity – The document must be well-lit, in focus, and readable. Avoid glare or cropped edges.

Rename the file – Use a simple filename (e.g., student_id.jpg) with no special characters.

Try another browser/device – Sometimes the upload script fails due to browser extensions or cache. Chrome or Firefox in incognito mode works best.

Contact GitHub Support – If it still shows the red triangle, open a ticket here with your file attached.

Most users fix this by re-taking a sharper, well-formatted image and re-uploading from a clean browser session.

[davevad93]

Hi @vvemulakonda,

Usually this issue is solved by submitting the application using another device, such as a smartphone or another PC.

These users solved it by using the phone: #162877, #168688

If none of the above works, I recommend you contact support by opening a ticket here, select "Other" and explain your problem.