Transfer GitHub Student Pack to New Account

[sarausal]

Hi everyone,

I am a student and had previously applied for the GitHub Student Developer Pack using my university email.
However, I lost access to my old GitHub account because I was unable to pass the two-factor authentication step, and therefore I can no longer use that account.

I have now created a new GitHub account and linked my university email to it. But when I try to reapply for the Student Pack, I receive the message that this email has already been accepted.

Could you please help me transfer the Student Pack eligibility from my old, inaccessible account to my new account? I am happy to provide any verification of my student status if required.

Thanks for your help.

[samus-aran]

Hi @sarausal

We would recommend you reach out to the Support team as they are the only ones that can answer and resolve. So please do contact Account or billing issues Support and they will explain the details of this message. 👍

[sarausal]

Thank you for your response. I had initially trouble contacting Support directly, but I was able to submit a request successfully now.
Appreciate your help!