GitHub Copilot Premium showing inconsistent activation status after purchase #179980

[murshidameenpv]

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Bug

Copilot Feature Area

Copilot in GitHub

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I recently purchased GitHub Copilot Premium using my RuPay card, and although the payment went through and it initially showed that I would get 30 days of premium access, I am experiencing inconsistent behavior after activation. Sometimes Copilot loads normally and shows that my premium subscription is active, but other times it does not load at all or asks me to upgrade again as if my subscription isn’t active. This switching between “activated” and “upgrade” messages is confusing, and I’m unsure if the issue is related to my RuPay card or a problem on GitHub’s side. I would appreciate help in confirming whether my subscription is fully activated and why this inconsistent behavior is happening.

[Wardahsaeed12]

The user's intermittent access to GitHub Copilot Premium is likely a synchronization error on GitHub's side, not an issue with the RuPay card since the payment went through.
Solution:

1. Verify: Check GitHub Billing Settings to confirm the subscription is active.
2. Fix: Sign out and sign back in to GitHub within the code editor to refresh the status.
3. Support: If the issue persists, contact GitHub Support.
   Developer Resource: