Full amount debited in trial (Copilot)

[murshidameenpv]

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Copilot Feature Area

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I recently added my card information and subscribed to the Copilot Individual plan, which shows a $10 monthly price with a 30-day free trial. However, an amount of ₹886.51 INR (equivalent to $10) was immediately debited from my account even though the trial had not ended. I am also seeing inconsistent behavior — sometimes GitHub shows the subscription as active, and other times it asks me to upgrade again. Since the charge was made despite the free trial, I would like to understand why this happened and request a refund for the amount that was deducted.

Spent Rs.886.51 From HDFC Bank Card x9604 At GITHUB, INC. SAN On 2025-11-19:23:23:35 Bal Rs.303.41 Not You? Call 18002586161/SMS BLOCK DC 9604 to 7308080808

[murshidameenpv]

Can i share my account statement here?Pls refund it im poor

[andriiafanasiev]

It looks like your payment was processed even though the trial should be free. Unfortunately, billing issues like this must be handled directly by GitHub Support. Please contact GitHub Support
with your charge details and request a refund — they can investigate why the trial wasn’t applied correctly.

If this helps, please mark this comment as the Accepted Answer.

[murshidameenpv]

I’ve already raised a support ticket, but no one has replied or been assigned to my case yet. Is there anyone else I should contact regarding this issue?
Could you please provide the actual GitHub Support link so I can follow up properly?Already raised a ticket

[andriiafanasiev]

There isn’t a separate channel for billing issues beyond the support ticket, so updating your ticket or replying to it is the correct approach