Urgent: No response on Billing Support Ticket 3749256 since Sept 13

[nook4sh]

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Hello GitHub Community and Support Team,

I am writing here to urgently seek assistance regarding a support ticket that has gone unanswered for over two months.

Context: I need to modify my billing information, but I cannot do this on my own settings page.

Timeline:

Ticket Submitted: September 13, 2024

Ticket: https://support.github.com/ticket/personal/0/3749256

Status: Still waiting for the first response.

I understand that the support team is busy, but it has been over 60 days since I submitted this request. This delay is currently blocking me from processing the payment for Copilot.

Could a GitHub Staff member please look into this ticket or escalate it to the billing team?

Thank you for your help.

[shinybrightstar]

👋 Welcome to the GitHub Community, @nook4sh! Congratulations on your first post! 🎉

This community is managed by GitHub employees, but it is not a support forum. You have done everything necessary on your end by opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours.

Note

No other Community Discussions team members will be able to provide additional help with account related questions. We appreciate your understanding and patience while Support works through your request!