Github Education application submission not working

[zGu01]

Hi everyone,

I've applied for github education a while ago and it was rejected, after that I followed the reasons and amended the things that needed to be updated but now when I try to apply for it once more I am unable to submit it, as when I click on submit it just shows a symbol.

Edit: Tried a different image and option for type of proof and it went through and now its approved! hooray
Thanks!

[MinkWungNe]

Have you choose the option from the dropbox above?

[enzox0]

It usually happens when one of the required fields or your proof document isn’t accepted, or your browser blocks the form, so the simplest fix is to re-upload a clear school document (showing your name, school, and date), refresh the page, temporarily disable extensions like ad-blockers, or try a different browser/incognito mode if it still won’t submit, logging out and back in or contacting GitHub Education support is the only reliable next step.

[AnirbansarkarS]

Hi there,

Sorry to hear you're running into this issue after putting in the effort to correct your application. It's a frustrating situation.

The "symbol" you're seeing when you click submit is likely a loading indicator (like a spinning wheel). This often means that the application is trying to process your request but is getting stuck on a validation check.

Based on the common requirements for the GitHub Education application, here are the most likely reasons and what you can do:

1. Proof of Enrollment/Academic Status

This is the most common reason for issues. The system might be flagging your proof document.

• What to check: Ensure your proof of enrollment is current, clear, and official. It must clearly show your name, the institution's name, the current date (or current semester), and preferably a date in the future (proving you are still a student).
• What to use (Good):
  • An official enrollment letter from your school's registrar.
  • A current student ID card with an expiration date.
  • An official class schedule for the current term.
• What to avoid (Poor):
  • An old student ID.
  • An acceptance letter (this only proves you were accepted, not that you are currently enrolled).
  • A document that is blurry, cropped, or in an unsupported format.

2. Technical Troubleshooting

Since the button seems unresponsive, try these steps:

• Clear your browser cache and cookies for the GitHub website.
• Try a different web browser (e.g., if you use Chrome, try Firefox or Safari).
• Disable browser extensions temporarily, as some ad-blockers or script blockers can interfere with form submission.
• Ensure all required fields are filled out and that you have either taken a photo with your camera or successfully uploaded a file for the proof document.

3. Account or System Issue

• Check your email: Sometimes, rejection emails or subsequent application attempts can trigger a cooldown period. Double-check your inbox (and spam folder) for any automated messages from GitHub that might explain the block.
• Wait and try again: If it's a temporary glitch on GitHub's side, waiting a few hours and trying again can sometimes resolve it.

Recommended Next Step

If you've checked all of the above and the problem persists, your best course of action is to contact GitHub Support directly.

• Go to the GitHub Support page.
• Select "Account, billing, and security" -> "Account" -> "Unable to verify my educational discount".
• Explain your situation clearly: mention that you are reapplying after a rejection, you've updated your documents, but are now unable to submit the form as the button is non-responsive.

They will be able to look into your specific account and application to see what is causing the hang-up.

Good luck! I hope you're able to get it sorted out.

[davevad93]

Hi @zGu01,

Usually this issue is solved by submitting the application using another device, such as a smartphone or another PC or by changing the extension of the file submitted from PNG to JPG or viceversa.

These users solved it by using the phone: #162877, #168688, #175904

If none of the above works, I recommend you contact support by opening a ticket here, select "Other" and explain your problem.