Github Support is a joke

[alcaponepl]

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Product Feedback

Copilot Feature Area

Copilot in GitHub

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I've been trying to contact Github support for four days. The only option is to submit a ticket, which no one responds to. It's a joke that such a large company only offers this form of support. When I purchased an annual Github Copilot Pro plus license, a payment error occurred. My card was temporarily blocked, but the $390 payment went through and was transferred to Github. Then I received an email saying Github had a problem with the payment and that I needed to update my card information. I checked with my bank, and the bank confirmed that the money was transferred to Github. Unfortunately, I still don't see the purchased license in the payment settings panel, and my payment isn't listed in my purchase history to attempt an invoice. First, I can't settle the payment now, and second, I haven't been able to use the service for several days now. And I don't have the money. Can anyone help me with this?

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

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  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
• Add more information at any point! Useful details include: use cases, relevant labels, desired outcomes, and any accompanying screenshots.

As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐

[alcaponepl]

@github-staff

[alcaponepl]

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