Teacher verification failing

[otichy]

Hi everyone,

I have now applied for the Education Benefits as a teacher at Charles University. I have edited my profile and my billing information to contain my name exactly as it is on the documentation I have submitted. The documentation includes a university ID card (which has no end-date) and a signed and stamped letter in English from our HR office on the official letterhead stating I am currently a teacher at the university.
However, I keep receiving verification failures pointing out I need to fill-in the billing information with the exact name, as it appears on the papers. The name is exactly as it is in the papers and on the ID, so I don't know what else to do. Could the diacritics (my first name is Ondřej) play a role? Maybe the automatic verification mechanism cannot parse them correctly? Or could the PhD after the name on the official document cause problems?
In other threads, people suggested opening a ticket, but that process warns me that opening a ticket for a verification issue is no longer possible.

[1Brandon1]

This is a known issue with GitHub’s education verification system.

Diacritics can cause verification failures, and so can titles like “PhD” if they don’t match exactly. Many users have had success by:

1. Removing diacritics in the billing name (e.g., Ondřej → Ondrej).
2. Matching any titles exactly as shown on the document - or removing them from both places.
3. If it still fails, contact GitHub Support anyway: https://support.github.com/contact (choose “Account → Other account issues”).

The automated system often misreads international names, so Support has to fix it manually.

[otichy]

Hi, thanks for the reply!

1. I can't change the diacritics or titles on the official papers and I have the diacritics in the billing info. Should I change my billing info and insert the titles into Name and Surname (there is a title before and after the name in the official documents).

2. When I go to the support form and select Account, I don't see the option Other account issues. I only see the following:

[1Brandon1]

The system often fails with diacritics and titles. Simplify your GitHub billing name by removing diacritics (Ondřej → Ondrej) and omitting titles - you don’t need to match them exactly.

For support, choose Education in the form; GitHub can still manually review verification requests this way.
Hope this helps.

[davevad93]

Hi @otichy,

Make sure to fill in your billing info and GitHub profile with your full name exactly as it appears on your academic transcript. Then log out and log back into GitHub before reapplying, because the application system gets stuck in a loop even after the required information has been updated.

If you still get rejected, submit the application using another device, such as a smartphone or another PC.

If none of the above works, I recommend you contact support by opening a ticket here, select "Other" and explain your problem.

[otichy]

Hi, I did all that.

• I changed my name in Billing and Profile info removing any special characters.
• I obtained an English version of the official confirmation of employment without the special characters,
• I logged out and in to GitHub before re-submitting at an on campus computer

and the result is the exact same verification failure asking me to complete the billing information.

Opening a ticket does not help, they simply tell me to check the billing information and re-submit and then close the ticket.

Is there anything else I can do?

I used to have the Education status last year. I teach a course where I recommend the students and staff to enrol into it to use GitHub. How can I keep recommending a process that has taken me now two weeks and seven re-submissions with no results?