Trying to add user to an org we get the message 'something went wrong'

[RadiusJonG]

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Hi,

We're trying to add users to an existing npm org in the UI but receiving the message 'something went wrong' - has anyone seen this or know of a resolution please?

Thanks,

[Sultan-Moulana]

Possible answers / causes people usually give for this npm org UI error:

• Insufficient permissions: Only org owners can add users. Verify the account is an owner, not an admin/member.

• npm UI bug: The web UI occasionally fails. Try adding users via the CLI instead (npm org invite ).

• Invalid or unverified npm account: The invited user must have a verified email on npm.

• SSO enforced org: If the org uses SSO (GitHub/Okta), the user must be added to the SSO provider first.

• Browser/cache issue: Clear cache, disable extensions, or try another browser/incognito.

• User already invited or member: Pending invites can cause silent failures.

• Org user limit reached: Free or legacy plans may have member limits.

• npm service issue: Temporary npm outage or backend issue—check npm status or retry later.

• Username typo: npm usernames are case-sensitive and must exist.

Typical workaround most people report: use the npm CLI to invite users instead of the UI.

[Paraschamoli]

Hi! That error usually happens because of a temporary issue or missing permissions. Make sure you have admin rights in the org, try logging out and back in (or use incognito), or add the user via the CLI:

npm org add

If it still doesn’t work, contact npm support.

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