Your account is unable to sign up for Copilot. Please contact Support

[Saeedmohammadiha]

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Copilot Feature Area

Copilot in GitHub

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I am trying to purchase GitHub Copilot Pro, but when I go to the signup page:

https://github.com/github-copilot/signup

the page keeps redirecting continuously. The request includes the following context:

curl 'https://github.com/github-copilot/signup?context=administrative_block' \
...

and the response is 302 again and again, like it is inside a loop.

When I return to my GitHub account, I see an error message at the top of the page that says:

"Your account is unable to sign up for Copilot. Please contact Support."

I was using the free version of Copilot for a few days and reached my usage limit.

[Kumailabbass]

This is not a redirect bug — your account is currently blocked from upgrading to Copilot Pro.

The context=administrative_block parameter and the banner message (“Your account is unable to sign up for Copilot. Please contact Support.”) indicate an account-level restriction.

Common causes:
Billing or payment verification issue
Account flagged for policy or usage concerns
Regional or compliance restriction
Previous subscription or trial conflict
Since the system is explicitly blocking the signup, only GitHub Support can resolve it.

Next step:
Open a support ticket with GitHub and include:
Screenshot of the error banner
The redirect URL showing context=administrative_block
Confirmation that you previously used the free trial and hit the usage limit

[JulianCeleita]

I’ve seen this happen before, the redirect loop with administrative_block basically means GitHub has flagged your account and blocked Copilot sign‑ups. It’s not a browser issue, it’s server‑side.

The only way to fix it is to contact GitHub Support directly. They’ll manually review your account and can lift the block if everything checks out. In the meantime, double‑check that your email is verified and you have a valid payment method on file, but ultimately Support has to resolve it.

[dbuzatto]

Hi,

The context=administrative_block redirect loop and the banner “Your account is unable to sign up for Copilot. Please contact Support” indicates your account is being blocked from Copilot signup by an internal administrative/compliance restriction (not just a usage-limit issue).

Things you can try (quick checks):

• Log out/in and try an incognito window (rules out a cookie/session glitch)
• Ensure your account email is verified and billing profile info is complete
• Try signing up from Settings → Billing & plans instead of the Copilot signup URL

But realistically, if you’re seeing administrative_block, only GitHub Support can tell you why and remove/resolve it.

Next step:

• Open a support ticket and include:
  • Your GitHub username
  • The exact error text
  • The URL showing context=administrative_block
  • A screenshot of the banner
  • Approx. time it started happening

Support is the only team that can access the account-level reason for that block.

[SamiKhan43]

Hi there,

From the description, it looks like your GitHub account is currently blocked from signing up for Copilot, which is why the signup page keeps redirecting in a loop. The context=administrative_block in the URL confirms that this is an account-level restriction rather than a technical bug with the website.

This usually happens if:

You’ve reached the free trial limit for Copilot.

There’s an issue with account verification, billing, or regional restrictions.

What you should do next:

Contact GitHub Support directly using this link: https://support.github.com/contact

Include the exact error message you saw:

"Your account is unable to sign up for Copilot. Please contact Support."

Mention that you were using the free trial and now want to upgrade to Copilot Pro.

GitHub Support can review your account status and resolve the block so you can subscribe to Copilot Pro. Unfortunately, there’s no workaround from the signup page itself because the block is enforced server-side.

[dbuzatto]

Just to clarify for future readers:

The presence of context=administrative_block specifically indicates an internal account-level restriction — not simply reaching the free trial limit. Hitting a usage limit normally does not trigger that administrative context or a persistent 302 loop.

So if anyone encounters this exact redirect pattern, it’s almost always something that requires Support to review the account internally.

If this explanation helped clarify what’s going on, feel free to mark the appropriate answer as accepted so others running into the same issue can find the root cause more quickly 🙂