Being charged for GHAS Secret Protection and Code Security licenses even though I removed every committer and repository

[tfumey]

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Hello,
I am being charged for a single license of GHAS Secret Protection and Code Security, but it's been a few days I deleted every repository from our organization, and I also removed (and invited back) every committer.

"Billing and licensing > Licensing" tab shows there are no in-use license:

However, in "Billing and licensing > Usage", the report indicates these products are being used, even though no repository are present in the organization, either private or public.

I already contacted GitHub Support for this billing issue more than a week ago but I can't get any response, and I think I will be charged of the full licenses for an unknown number of days, even though I removed the GHAS products 10 days ago (Support ticket #4096948).

I tried to follow https://docs.github.com/en/enterprise-cloud@latest/billing/how-tos/products/manage-ghas-licenses to remove the licenses but these actions are not available for GitHub Teams.

Thanks for your help,

[avendisianipar]

Any idea how to solved this issue @github ? :(

[tfumey]

I have been removed from the organization by another owner, and the organization is still being charged for the usage of these products for my user on the days I was not in the organization anymore.
We downloaded the detailed usage report, and even though I'm not in the organization, my user still appears in the licence usage.

GitHub support is still not replying to our issue.

[Kokline]

Hello,

I recommend checking if there are any archived repositories or forks that might still have GHAS enabled, and confirming that all committers who had access to GHAS have been removed. Sometimes GHAS billing can take up to a billing cycle to reflect changes.

Please try this and let me know if the charge stops or if it continues, so we can find the next steps.

Best regards,
Kokline

[tfumey]

Thank you for your help.
However, there are no forks, archived repositories or any committer with access to GHAS.
We carefully removed every repo and every committer, using the organization owner account.

The charge continues. When you say that GHAS billing can take up to a billing cycle to reflect changes, do you mean that it could take up to a month?

Best Regards,

[jackobson6]

Looks like a tricky billing glitch sometimes these charges take a cycle to update. On a lighter note, if anyone needs a quick distraction while sorting this out, I found the 92pkr download really easy to grab and fun to try.