Incident settings in Grafana IRM

Grafana IRM provides customizable incident settings that let you tailor your incident response workflow to match your organization’s processes and terminology. By configuring these settings, you can standardize your incident management process and ensure consistency across teams.

You can customize the following key incident settings:

Incident roles: Define roles to assign responsibilities during incidents.
Severity levels: Configure incident severity levels to align with your organization’s prioritization system.
Incident statuses: Customize available statuses to reflect the stages of your incident lifecycle.
Channel name prefixes: Specify prefixes for auto-created incident channels to ensure consistent naming conventions.

The topics in this section explain how to configure these key incident settings.