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Customize incident statuses

Incident statuses in Grafana IRM indicate whether an incident is ongoing or resolved. They help responders and stakeholders quickly understand if incident response is still in progress.

Pre-configured incident statuses

Grafana IRM provides the following default statuses:

StatusDescription
ActiveThe incident is happening now
ResolvedThe incident is resolved

You can customize these statuses or add new ones to better reflect your organization’s incident process.

Add incident statuses

You can create custom incident statuses to match your organization’s incident lifecycle.

  1. In the Grafana Cloud main menu, go to IRM > Settings.
  2. Select the Incidents tab.
  3. Under Statuses, click Add new Status.
  4. Provide the following information:
    • Name: A name for the status (such as Monitoring, Escalated, or Closed).
    • Description: Optionally, describe the purpose of this status to help your team apply it consistently.
    • Icon: Optionally, select an icon to visually represent the status.
    • Color: Optionally, assign a color to make the status more recognizable.
  5. Click Save.

Edit incident statuses

You can customize existing statuses to ensure they match your organization’s workflow.

  1. In the Grafana Cloud main menu, go to IRM > Settings.
  2. Select the Incidents tab.
  3. Under Statuses, click the pencil icon next to the status you want to edit.
  4. Modify the Name, Icon, Color, or Description as needed.
  5. Click Save.

Archive and delete incident statuses

You can archive or delete statuses depending on their usage and relevance.

Archive a status

If a status has been used in incidents, archiving prevents future use while preserving historical data.

  1. In the Grafana Cloud main menu, go to IRM > Settings.
  2. Select the Incidents tab.
  3. Under Statuses, click Archive next to the status you want to archive.

To unarchive a status, locate it in the archived list and click Unarchive.

Delete a status

You can only delete a status that has never been used in incidents.

  1. In the Grafana Cloud main menu, go to IRM > Settings.
  2. Select the Incidents tab.
  3. Under Statuses, click the trash icon next to the status you want to delete.
  4. Click Confirm remove to permanently delete the status.

Reorder incident statuses

You can customize the order in which statuses appear in dropdown menus.

  1. In the Grafana Cloud main menu, go to IRM > Settings.
  2. Select the Incidents tab.
  3. Under Statuses, drag and drop statuses to reorder them as needed.
  4. Your changes are saved automatically.