About
Articles by Krishna
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Workplace Well-being
Workplace Well-being
What is workplace well-being? Workplace Well-being relates to all aspects of working life, from the quality and safety…
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Activity
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🎯Leadership isn’t about climbing higher, it’s about lifting others with you. 🏆Career success often looks like promotions, big projects, awards…
🎯Leadership isn’t about climbing higher, it’s about lifting others with you. 🏆Career success often looks like promotions, big projects, awards…
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October : As the festive season begins in India 🎉✨ — with Dussehra today and Diwali around the corner — I can’t help but reflect on the leadership…
October : As the festive season begins in India 🎉✨ — with Dussehra today and Diwali around the corner — I can’t help but reflect on the leadership…
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#Simple or #Smart Yesterday evening, while driving back home, my daughter was sharing little snippets of her day -the usual stories, laughter, and…
#Simple or #Smart Yesterday evening, while driving back home, my daughter was sharing little snippets of her day -the usual stories, laughter, and…
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Experience & Education
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Urbanic
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Licenses & Certifications
Honors & Awards
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CX Professional of the Year
Quantic Business Media Pvt Ltd
Recognized as the CX Professional of the Year at the 5th CX Excellence Awards
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Top 100 Great People Managers in India
Great Manager Institute
I was recognised as one of the top 100 Great People Managers in India issued by Great Managers Institute in association with NHRD
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Top 100 CX Leaders in India
World CX Awards by Trescon
Recognised as one of the top 100 CX leaders in India at the World CX Summit.
Languages
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English
Full professional proficiency
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Hindi
Native or bilingual proficiency
Recommendations received
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This feedback got me thinking. "Rajat is a man on a mission," she said. It made me reflect. Why am I so driven to help CX professionals…
This feedback got me thinking. "Rajat is a man on a mission," she said. It made me reflect. Why am I so driven to help CX professionals…
Liked by Krishna Gautam
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Too many companies still believe the customer lifecycle starts at purchase. Wrong. By the time money changes hands, the customer has…
Too many companies still believe the customer lifecycle starts at purchase. Wrong. By the time money changes hands, the customer has…
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Your customer service team needs to memorize key facts. Quizzes don't just test memory. They can help improve it. A study by researchers at Columbia…
Your customer service team needs to memorize key facts. Quizzes don't just test memory. They can help improve it. A study by researchers at Columbia…
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Thanks to Synnex® Group for the opportunity to speak at the CX India Customer Experience Summit & Awards 2025. Honored to share the stage with Kumar…
Thanks to Synnex® Group for the opportunity to speak at the CX India Customer Experience Summit & Awards 2025. Honored to share the stage with Kumar…
Liked by Krishna Gautam
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Imagine walking into an interview with 51 other candidates competing for the same role. Intimidating, right? My CX Certification graduate didn't…
Imagine walking into an interview with 51 other candidates competing for the same role. Intimidating, right? My CX Certification graduate didn't…
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Some journeys don’t end, they live within you forever. For me, UC is that journey💙 I still remember Abhiraj’s words: “Winners take all market…
Some journeys don’t end, they live within you forever. For me, UC is that journey💙 I still remember Abhiraj’s words: “Winners take all market…
Liked by Krishna Gautam
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Delighted to be featured on Snapdeal’s SD Runway campaign – Mera Fashion, Mera Ramp! For me, fashion isn’t just about clothes, it’s about presence,…
Delighted to be featured on Snapdeal’s SD Runway campaign – Mera Fashion, Mera Ramp! For me, fashion isn’t just about clothes, it’s about presence,…
Liked by Krishna Gautam
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Andy, my favorite server at my favorite restaurant asked me a question. I held back for some reason. What he did next took elite-level skill. Andy…
Andy, my favorite server at my favorite restaurant asked me a question. I held back for some reason. What he did next took elite-level skill. Andy…
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I've helped 10+ CX leaders land ₹1Cr+ packages in the last 18 months. But here's what worries me: Almost all of them nearly missed out because they…
I've helped 10+ CX leaders land ₹1Cr+ packages in the last 18 months. But here's what worries me: Almost all of them nearly missed out because they…
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Every great competition deserves great judges, and ICXA is no exception. 🌟 This latest group brings sharp eyes and diverse experience, from…
Every great competition deserves great judges, and ICXA is no exception. 🌟 This latest group brings sharp eyes and diverse experience, from…
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“It’s one thing to talk about AI at scale, but it’s another to see it genuinely empower people and keep the human connection front and center.” This…
“It’s one thing to talk about AI at scale, but it’s another to see it genuinely empower people and keep the human connection front and center.” This…
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Customers don’t see channels. They see one brand. But inside companies, channels are often run by different teams, with different tools. That’s…
Customers don’t see channels. They see one brand. But inside companies, channels are often run by different teams, with different tools. That’s…
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Fill your life with “Can’t believe I did that” stories, NOT “I should’ve done that” regrets. Quampetence Bangalore Branch Office Sahib Simran Singh…
Fill your life with “Can’t believe I did that” stories, NOT “I should’ve done that” regrets. Quampetence Bangalore Branch Office Sahib Simran Singh…
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#CXDay is coming up. As a #CX #leader if you're short on ideas 💡 here’s one for you: Single-Arm Push-ups 💪 Don’t sweat, it’s a metaphor. In a…
#CXDay is coming up. As a #CX #leader if you're short on ideas 💡 here’s one for you: Single-Arm Push-ups 💪 Don’t sweat, it’s a metaphor. In a…
Liked by Krishna Gautam
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