“Kieron applies his obvious technical expertise in a very personable way that inspires confidence in those around him. His participation in our project ensured a seamless integration of his applications with our existing solutions. He is utterly dependable and committed. Knowing he is behind one of our critical applications helps me sleep at night. I would not hesitate to recommend him.”
About
Engineering executive and technologist. I'm passionate about building great teams who…
Experience & Education
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Spoke Phone
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Patents
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Multi-Channel Pivoting
Issued US 8,929,536
A method of pivoting a customer among synchronous and asynchronous communications channels during a communication session.
This patent was granted as a result of our ground-breaking work with the Datasquirt Contact and LiveOps Engage products - enabling customers and contact center agents to seamlessly pivot conversations cross synchronous (voice and web-chat) and asynchronous (SMS, Email) channels.Other inventors -
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