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Job Details
We are seeking an experienced and analytical Benefits Operations Manager/Consultant to join our global and centralized HR Operations team. In this role, you will be responsible for overseeing the administration and management of employee benefits programs, ensuring they are implemented efficiently and effectively. This role involves strategic planning, compliance with regulations, and collaboration with internal and external stakeholders to enhance employee satisfaction and support the organization's objectives. The Benefits Operations Manager/Consultant will lead a team dedicated to delivering high quality benefits services and will play a crucial role in designing benefits strategies that align with the company’s goals.
Key Responsibilities
- Manage the day to day operations of employee benefits programs, including health insurance, retirement plans, leave policies, wellness initiatives, and other related programs.
- Ensure compliance with all federal, state, and local regulations, including ERISA, HIPAA, and ACA, and keep abreast of legislative changes that may impact benefits administration.
- Collaborate with HR, finance, and legal teams to design and implement benefits strategies that meet organizational needs and budget constraints.
- Analyze current benefits programs and provide recommendations for improvements or changes to enhance employee satisfaction and company competitiveness.
- Lead, mentor, and develop a team of Benefits Associates and Analysts, fostering a culture of continuous improvement and professional growth.
- Serve as the primary point of contact for benefits related inquiries and issues, resolving them efficiently and effectively.
- Manage relationships with external vendors and brokers, negotiating contracts and ensuring the delivery of services meets the organization's standards.
- Develop and deliver communication plans to educate employees about their benefits options and any changes to programs.
- Prepare and manage the benefits budget, ensuring cost effective delivery of services without compromising quality.
- Conduct regular audits of benefits processes and systems to ensure accuracy and efficiency.
- Identify trends and process inefficiencies, recommend and implement process improvements including opportunities for automation.
- Develop and maintain standard operating procedures, workflows, and process documentation.
- Generate regular and ad hoc reports on benefit metrics, enrollment activity, and plan performance.
- Participate in system implementations, upgrades, integrations and new plan launches as needed.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications
•5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred Qualifications
•6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
•Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.
•5-7 years of experience in benefits administration, with a strong focus on operational processes and data management and at least 3 years of management experience.
•Proficiency in HRIS and benefits administration platforms (e.g., Darwin, Workday, ADP, PeopleSoft).
•Strong analytical skills and high attention to detail, ability to work with large data sets and perform root cause analysis.
•Solid understanding of employee benefits regulations and compliance requirements.
•Effective verbal and written communication skills in both English and Spanish, with the ability to convey technical concepts to non-technical audiences.
•Strong organizational skills and ability to manage multiple priorities in a fast paced environment.
•Proven experience in a centralized HR or shared services environment is a plus.
•Master’s degree in Human Resources Management or related field.
•Professional certifications such as Certified Employee Benefit Specialist (CEBS) or Professional in Human Resources (PHR).
•Advanced Excel skills (e.g., VLOOKUPs, pivot tables, macros).
•Experience with benefits reporting and compliance filings.
•Knowledge of project management or process improvement methodologies (e.g., Lean, Six Sigma) is a plus.
•Demonstrated success in vendor management and contract negotiation.
•Familiarity with benefits technology platforms and data analytics tools.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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