Author: Keri Akmezikyan
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RT 6.0.1 and RTIR 6.0.1 Now Available
Request Tracker (RT) 6.0.1 and RT for Incident Response (RTIR) 6.0.1 have been released, so RTIR users can now upgrade and get all of the new features in RT 6. In addition to providing compatibility with RT 6, the new version of RTIR offers some new features and fixes as well. What’s New in RTIR…
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The worst thing you never knew you knew something about
Before you even get a chance to roll your eyes, let’s make sure of one thing: we’re not talking about multitasking. That’s been talked about forever, mulled over, and thoroughly dissected. And while multitasking is a pain, a source of frustration, and a rabid consumer of productivity, we’re not here to talk about that. We’re…
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Cover your Assets
Let’s say you have a sales team of 16. Janie has a laptop, a phone, a desktop, and an old iPad she scrounged from an intern’s desk for a one-time need. Jamal has two phones (don’t ask), one new and one “broken” laptop, and keeps insisting he needs a desktop even though he’s never in…
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Increase your Support Team’s Efficiency with Request Tracker’s Customer Portal
Are you looking for help managing your customers’ requests and feedback? Look no further than Request Tracker’s Customer Self-Service portal. This user-friendly feature allows your customers, clients and external users to create, update, and manage their own requests and tickets, which will improve the productivity and effectiveness of your support team.
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Intro to RT 5 Training
It’s an exciting time for us over here at Best Practical, as we have just released the next major version of Request Tracker, RT 5.0! We couldn’t be happier to introduce the new features so we are offering a free Intro to RT 5 remote training session on July 30th at 10AM US Eastern time.…
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End of Life for RT 4.2 and RTIR 3.2 Series
Request Tracker 4.2 (released in October of 2013) and Request Tracker for Incident Response 3.2 (released in December 2014) will reach end of life on February 1, 2021. After this date, Best Practical will no longer support these series or publish any new releases with security updates, bug fixes, or new features. We recommend all…
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Learn More about Request Tracker in our Free Webinar!
If you don’t have a ticketing system already, now might be the perfect time to get one set up for your business. With all the uncertainty in the world, eliminating the “who’s doing what” or “who’s responding to client x” questions in your day-to-day will alleviate major stress and give you more time to focus…
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Sponsoring New Features in RT
We are always thinking about new ways for our customers to be involved with the future of Request Tracker. Since RT is open source, many of the features you see today are because of users just like you. We get a lot of feedback from our customers about features they’d like to see added to…
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Save time with Bulk Update
Have you ever needed to update several tickets at the same time? With Request Tracker’s Bulk Update feature, you can perform the same action on several tickets simultaneously. Starting in the Query Builder, first create a search that finds the tickets you need to update. When you have search results that meet your criteria, select…
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Automatic Ticket Assignment with Request Tracker
It’s important to always set the Owner on a ticket since if no one owns it, it won’t get done. Some RT’s users take tickets as they come in or someone might be responsible for assigning tickets. But for a busy RT, wouldn’t it be great to assign tickets automatically? The AutomaticAssignment extension allows you…