Canceling your Ring plan
You can cancel your Ring plan in your account on ring.com. There are no long-term commitments for your subscription.
Download any videos you want to keep before you cancel.
When you cancel a Ring Home Plan, all of your recorded videos will be permanently deleted. To save any videos, you must download them before canceling your Ring Home Plan.
Learn how to download your Ring videos here.
How to cancel your Ring plan on ring.com
- Select your plan information on the top menu.
- Select the plan you want to cancel.
- Select when to cancel the plan.
- Confirm cancellation.
Refund policies
Learn more about our new cancellation policy.
If you’re eligible for a refund, the refund amount will be returned to the payment method in your Ring account. Please allow up to 10 business days for the refund to process.
- If you no longer have the debit or credit card that was on the Ring account, contact your financial institution for instructions on how to receive your refund.
- If you paid with SEPA and it has been more than 180 days since your payment, please contact.
Annual plans
If you cancel an annual plan, you’ll receive a prorated refund for unused time. For example, if you used your annual plan for six months, you’ll receive a refund for the remaining six months you didn’t use.
If you cancel after a new month of your annual plan has already started, you’ll be charged for that month's subscription fee. You'll be eligible for a refund or credit of the remainder of your annual subscription fee (minus any credits applied or partial refunds issued).
Monthly plans
If you cancel a monthly plan, you’ll receive a prorated refund for any unused days. For example, if you used your monthly plan for 15 days, you’ll get a refund for the remaining number of days in that month.