Hello everyone and Amazon support team,

I would like to request that someone please assist!

My account is deactivated since September 12.

I sent all supported documents on September 15 (BIN, Passport, driver license, my recent shipment custom airway bill lading information, Ontario business registry screenshot, bank statement) to support my company existence. For reference, here are my related case ID: 18504974111

Yesterday I received an email from Amazon stating that they did not get any documents. This has caused confusion and concern, as I have already submitted the documents on time and through the proper process. Each time I inquire from Amazon seller staff, I am advised that if additional documentation is required, the Internal verification team will contact me by email but to date, I have received no such communication.

This situation is becoming extremely difficult for my business. I currently have 25 boxes of inventory from a recent shipment stored in my basement, which I cannot sell due to the account deactivation. With the holiday season approaching, this delay is causing significant financial and operational strain.

Thank you and please assist me, Cheers!

@Daryl_Amazon

@Ricardo_Amazon

@Jurgen_Amazon

@Lucre_Amzn

@Christine_Amazon

@Remy_Amazon