Manage FBA returns with partial refunds
You can now offer partial refunds to customers without requiring physical returns for your Fulfillment by Amazon (FBA) products in the US, the UK, Germany, France, Italy, and Spain. This update helps reduce your costs and improves the customer experience.
With partial refunds, you’ll be able to do the following:
- Save on return shipping and processing costs
- Reduce time spent managing returns
- Set custom refund amounts based on your product’s list price
- Choose which products participate in the program
- Add or remove products at any time
To set up partial refunds, take the following steps:
- Go to FBA settings.
- Scroll to the FBA returns evaluations & ownership settings section, select Partial Refunds and, click Edit.
- Select eligible products to be enabled for partial refunds.
- Set your preferred partial refund percentage.
You can track partial refund transactions in your FBA Returns dashboard, marked as Complete – Return not expected in the Return status column.
For more information, go to FBA partial refunds.
Manage FBA returns with partial refunds
You can now offer partial refunds to customers without requiring physical returns for your Fulfillment by Amazon (FBA) products in the US, the UK, Germany, France, Italy, and Spain. This update helps reduce your costs and improves the customer experience.
With partial refunds, you’ll be able to do the following:
- Save on return shipping and processing costs
- Reduce time spent managing returns
- Set custom refund amounts based on your product’s list price
- Choose which products participate in the program
- Add or remove products at any time
To set up partial refunds, take the following steps:
- Go to FBA settings.
- Scroll to the FBA returns evaluations & ownership settings section, select Partial Refunds and, click Edit.
- Select eligible products to be enabled for partial refunds.
- Set your preferred partial refund percentage.
You can track partial refund transactions in your FBA Returns dashboard, marked as Complete – Return not expected in the Return status column.
For more information, go to FBA partial refunds.
4 replies
Seller_jvfhuXWiqaKrs
How will Amazon ensure buyers don't abuse this program by requesting partial refunds on all eligible products, treating the partial refund program as a "post-purchase coupon"? Sellers would be foolish to opt into this program if this question isn't answered convincingly.
Seller_jvfhuXWiqaKrs
Can Amazon share any real data proving that this program reduces the rate of returns, chargebacks, customer service contacts, or other unwanted interactions?
Seller_Sram36TnVt73c
i never do partial refunds here or anywhere else I sell.
If it's bad enough to complain, send it back.
I feel like it's just another avenue for scammers to take in harrassing us for undeserved discounts.