IT Management

Career paths and IT certifications

• microwork (microtask)

  Microwork is any microtask that has been outsourced to a decentralized, online workforce. A microtask is a small job that requires a low level of skill and takes minimal time to complete.

• citizen data scientist

  A citizen data scientist is any individual who contributes to the research of a complex data initiative but who does not have a formal educational background in data analytics (DA) or business intelligence (BI).

• full-stack developer

  A full-stack developer is a type of programmer that has a functional knowledge of all techniques, languages and systems engineering concepts required in software development.

Compliance, risk and governance

This glossary contains definitions related to compliance. Some definitions explain the meaning of words used in compliance regulations. Other definitions are related to the strategies that compliance officers use to mitigate risk and create a manageable compliance infrastructure.

• Dodd-Frank Act

  The Dodd-Frank Act (fully known as the Dodd-Frank Wall Street Reform and Consumer Protection Act) is a United States federal law that places regulation of the financial industry in the hands of the government.

• data protection impact assessment (DPIA)

  A data protection impact assessment (DPIA) is a process designed to help organizations determine how data processing systems, procedures or technologies affect individuals’ privacy and eliminate any risks that might violate compliance.

• confidentiality

  Confidentiality is a set of rules or a promise that limits access or places restrictions on certain types of information.

CRM

The goal of customer experience management (CEM) is to optimize customer satisfaction at each touchpoint of the customer journey. Definitions in this glossary include terms about marketing and creating a customer-centric view of business, the use of AI and RPA in martech, capturing and analyzing customer feedback and contact center automation.

• content automation

  Content automation is a digital marketing strategy that focuses on removing the need for human intervention in the content lifecycle.

• human downgrading

  Human downgrading is the combined negative effects of digital technology on people and society.

• TAM SAM SOM

  TAM SAM SOM is a set of acronyms used to quantify the business opportunity for a brand in a given market.

ERP

Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.

• human capital management (HCM)

  Human capital management (HCM) is the comprehensive set of practices for recruiting, managing, developing and optimizing the human resources of an organization.

• hardware-as-a-service (in managed services)

  Hardware-as-a-service (HaaS) is a procurement model that is similar to leasing or licensing in which hardware that belongs to a managed service provider (MSP) is installed at a customer's site and a service level agreement (SLA) defines the responsibilities of both parties.

• employee life cycle

  Employee life cycle -- sometimes spelled as employee lifecycle -- is an HR model that identifies the different stages a worker advances through in an organization and the role HR plays in optimizing that progress.

Government IT

Terms related to government IT, including definitions about specific federal, state and local government programs as well as words and phrases about policy and compliance.

• Federal Deposit Insurance Corporation (FDIC)

  The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States (U.S.) federal government that preserves public confidence in the banking system by insuring deposits... (Continued)

• cyberwarfare

  Cyberwarfare is computer- or network-based conflict involving politically motivated attacks by a nation-state on another nation-state.

• COBOL (Common Business Oriented Language)

  COBOL (Common Business-Oriented Language) is a high-level programming language for business applications.

Healthcare IT

Terms related to healthcare IT, including definitions about healthcare information and management systems and words and phrases about electronic health records, meaningful use, government regulations and medical technology.

• data breach

  A data breach is a confirmed incident in which sensitive, confidential or otherwise protected data has been accessed and/or disclosed in an unauthorized fashion.

• Regional Health Information Organization (RHIO)

  A Regional Health Information Organization (RHIO) is a group of organizations within a specific area that share healthcare-related information electronically according to accepted healthcare information technology (HIT) standards.

• motion analysis

  Motion analysis is a measuring technique used in computer vision, image processing and high-speed photography applications to detect movement.

HR management

• human capital management (HCM)

  Human capital management (HCM) is the comprehensive set of practices for recruiting, managing, developing and optimizing the human resources of an organization.

• employee life cycle

  Employee life cycle -- sometimes spelled as employee lifecycle -- is an HR model that identifies the different stages a worker advances through in an organization and the role HR plays in optimizing that progress.

• microwork (microtask)

  Microwork is any microtask that has been outsourced to a decentralized, online workforce. A microtask is a small job that requires a low level of skill and takes minimal time to complete.

IT procurement

Terms related to the activities and procedures necessary to acquire information technology (IT) products and services.

• digital workspace

  A digital workspace is an integrated technology framework that centralizes the management of applications, data and endpoints and provides users with self-service, out-of-the-box experiences that scale across platforms, locations and device ownership models.

• managed service provider (MSP)

  A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model.

• business impact analysis (BIA)

  Business impact analysis (BIA) is a systematic process to determine and evaluate the potential effects of an interruption to critical business operations as a result of a disaster, accident or emergency.

Network management

Terms related to managing computer networks, including definitions about LANS or WANS and words and phrases about network design, troubleshooting, security and backups.

• network virtualization

  Network virtualization is a method of combining the available resources in a network to consolidate multiple physical networks, divide a network into segments or create software networks between virtual machines (VMs).

• data breach

  A data breach is a confirmed incident in which sensitive, confidential or otherwise protected data has been accessed and/or disclosed in an unauthorized fashion.

• Uptime Institute’s data center tier standards

  The Uptime Institute’s data center tier standards are a standardized methodology used to determine availability in a facility.

Project management

Terms related to project management, including definitions about project management methodologies and tools.

• OODA loop

  The OODA loop (Observe, Orient, Decide, Act) is a four-step approach to decision-making that focuses on filtering available information, putting it in context and quickly making the most appropriate decision while also understanding that changes can be made as more data becomes available.

• continuous innovation

  Continuous innovation is an iterative process of incorporating both modest, incremental and radical revolutionary improvements in processes, product designs, services and technologies.

• statistical process control (SPC)

  Statistical process control (SPC) is a scientific, data-driven methodology for monitoring, controlling and improving procedures and products.

Security management

Terms related to security management, including definitions about intrusion detection systems (IDS) and words and phrases about asset management, security policies, security monitoring, authorization and authentication.

• OODA loop

  The OODA loop (Observe, Orient, Decide, Act) is a four-step approach to decision-making that focuses on filtering available information, putting it in context and quickly making the most appropriate decision while also understanding that changes can be made as more data becomes available.

• Security Operations Center (SOC)

  A security operations center (SOC) is a command center facility for a team of IT professionals with expertise in information security that is responsible for monitoring, analyzing and protecting an organization from cyber attacks.

• incident response team

  An incident response team is a group of IT professionals in charge of preparing for and reacting to any type of organizational emergency.

SEO

Definitions related to search engine optimization, including definitions about SEO and words and phrases about bots, spiders, organic traffic and all areas of search engine marketing (SEM).

• microdata

  Microdata is a type of specification language that is embedded within HTML content to improve machine readability, annotate elements and analyze web pages.

• Click to Tweet

  Click to Tweet is a website that automatically generates links for users to share content through their own Twitter accounts.

• Google My Business

  Google My Business is a free online business listing service that is integrated with the Google search engine.

Software asset management

Terms related to software management, including definitions about licensing and words and phrases about software lifecycle management and software asset management.

• software resilience testing

  Software resilience testing is a method of software testing that focuses on ensuring that applications will perform well in real-life or chaotic conditions.

• asset management

  Asset management is a financial service offered by professional firms for the holding, transferring, buying and selling of different types of cash and investments.

• product development (new product development - NPD)

  Product development, also called new product management, is a series of steps that includes the conceptualization, design, development and marketing of newly created or newly rebranded goods or services.

Storage management

Terms related to data storage management, including definitions about enterprise storage and words and phrases about storage infrastructure, storage capacity and hierarchical storage management (HSM).

• disk mirroring (RAID 1)

  RAID 1 is one of the most common RAID levels and the most reliable. Data is written to two places simultaneously, so if one disk fails, the other can be used to retrieve data.

• RAID controller

  A RAID controller is a hardware device or software program used to manage hard disk drives (HDDs) or solid-state drives (SSDs) in a computer or storage array so they work as a logical unit.

• data center as a service (DCaaS)

  A data center as a service (DCaaS) provider will supply turnkey physical data center facilities and computing infrastructure (e.g., servers, networking, storage, and so on) to clients in the form of a service.