Refunds
Learn how to check the status of your Amazon refund, how refunds work, refund timelines and more.
How Refunds Are Issued
Most refunds are issued based on the payment method used at the time of purchase.
To check the Status of your refund, go to
Checking the Status of Your Refund
You can check the status of your refund by:
- Checking Your Orders.
- Checking your Transactions page to review your payments and refunds with Amazon.
- Checking your Gift Card balance page, for refunds issued as Gift Card balance.
Banks can take 2-10 business days to settle your refund after Amazon processes the refund. Please reach out to them directly for those cases.
Refund Timelines
Fulfilled By Amazon AU
Once we have processed your return, we’ll email you to let you know. Refund processing typically takes 1–5 business days after the return is marked as delivered to us. If you haven’t heard from us, it means we haven’t received or processed your return yet, this usually takes up to 30 days.
Amazon Haul
The refund will be available to your original payment method within a maximum of 7 business days after the refund is issued. In certain circumstances refund timeframes may be longer. For incorrect, defective, or damaged items, you'll be refunded for original delivery costs, as well as any Import Charges for the returned item(s), once your return is processed.
For more information about Amazon Haul, visit our Amazon Haul page and Amazon Haul Terms and Conditions.
AmazonGlobal
All AmazonGlobal items (Shipped from Australia, New Zealand, United Kingdom, United States, Germany, Japan) take up to 30 days to reach us once you ship them. The amount will be refunded in AUD, and is according to the conversion rate at the time the refund was issued.
Refund will be issued within 30 business days from date of return to drop-off location or pickup date from your doorstep.
After we've received and processed your return, you can expect to receive your refund in the following timelines:
| Payment Method | Refund Method | Refund Time (after return has been processed) |
|---|---|---|
| Credit Card | Credit Card | 2 to 10 business days |
| Debit Card | Debit Card | 2 to 10 business days |
| Credit Card | Gift Card Balance | 6 - 12 hours |
| Debit Card | Gift Card Balance | 6 - 12 hours |
| Credit Card Instalments | Credit Card | 2 to 10 business days |
| Buy Now, Pay Later (BNPL) using Afterpay | Afterpay Account | 2 to 10 business days |
| Promotional Certificate | No Refund Issued | N/A |
| Zip Account | Zip Account | Immediate |
| Amazon AU Gift Card | Gift Card Balance | 1 to 2 business days |
| PayTo | Bank Account | 1 to 2 business days |
| PayTo | Gift Card Balance | 6 - 12 hours |
| Multiple payment methods | If a purchase was made using an Amazon AU Gift Card and another payment method but excluding promo codes (Secondary Payment Method), you will first receive a refund to the Gift Card balance and then any further funds owing to you will be refunded to the Secondary Payment Method. | Refer to time frames above for details |
If you haven't received your refund within the time frames mentioned above, please contact your bank with ARN (Acquire Reference Number) displayed in your transactions page.
Note: We may process a refund via Gift Card balance upon your request (except where you paid using a promotional credit).
If your refund is not showing as refunded, and the processing time for your payment method has passed, you can Contact Us for further assistance.
