About Guaranteed Deliveries
We offer guaranteed delivery on certain delivery speeds and select products. When guaranteed delivery is available on an order, we'll state this at Checkout with the associated delivery date and cost.
What is guaranteed delivery ?
We offer certain faster delivery options such as "Same-Day Delivery", "Priority Delivery" or "Expedited Delivery" for eligible orders and locations. Same-Day Delivery and Priority Delivery options, and sometimes the Expedited Delivery option, will provide a "guaranteed delivery date".
When a Same-Day Delivery, Priority Delivery or Expedited Delivery option is available for an order, this will be clearly marked at Checkout with an associated delivery date, "Order within" count-down timer and delivery charges.
Please see Delivery Charges and Speeds for more details about the above guaranteed delivery options and other Important Information.
What if I don't receive an item or receive it late?
If you do not receive your order or receive it late, please contact us. See our Conditions of Use and Sale for more information and to understand your rights in relation to late deliveries.
