Overview

You can discover and seamlessly shop for products that are not currently available on Amazon. You can either visit the merchant’s site to shop there or, in some cases, purchase from the merchant’s site without leaving Amazon by clicking “Buy for me.” Shipping and delivery, returns and exchanges, and customer service are managed directly by the merchant.

FAQs

Q: Where does the product information come from?

A: Product information, such as descriptions, prices, and shipping and delivery timeframes, is gathered from publicly available merchant sites or provided directly by the merchant. Product information, including price, may change based on updates made by merchants on their sites. Merchants are responsible for the accuracy and completeness of the information on their sites. When multiple merchants sell the same product, Amazon may combine product descriptions from across sources.

Shopping from merchants by visiting their site

Q: Why am I being redirected to another website?

A: For products you are looking for that we don’t carry in Amazon’s store, we provide a link directly to the merchant's site so you can evaluate and purchase from their site.

Q: Do you share any personal data about me with merchant websites?

A: No. When you are redirected to a merchant's site, we do not share any information about you with the merchant.

Q: Are the prices of products displayed in this experience the same as the prices displayed on the merchant websites?

A: We get product information, including price, directly from merchant sites or from merchants themselves. This information is refreshed regularly but may have been updated on the merchant site since we last refreshed the information. You can confirm the price on the merchant site before purchase.

Shopping merchants directly using "Buy for me"

Q: When I use this service to buy a product, am I buying it from Amazon?

A: No, when you make a purchase using “Buy for me,” you are buying directly from the merchant listed on the product detail page. Amazon’s AI helps you complete a purchase in a quick, seamless, and convenient manner. Orders are subject to the merchant’s terms and policies.

Q: Is this free for Prime and non-Prime members to use?

A: Yes, this is a free service.

Q: How do I pay for products?

A: When you tap "Buy for me," you'll see an estimated total that includes item price, shipping, and taxes. We get product information, including price, directly from merchants or merchant sites to display on Amazon and refresh it regularly. However, in some cases the price may have been updated by the merchant since we last refreshed the information. You will be provided an estimated total for your purchase on Amazon and asked to agree to pay up to $15 more than that estimate if the actual price or shipping fees are higher — but you will only ever be charged the merchant's actual final price, whether that matches the estimate or is up to $15 more. If the final total exceeds the estimated total by more than $15, we will check with you before completing the purchase. For added security, your card details are protected during the transaction, similar to how digital wallets work. This means the last 4 digits shown in your order confirmation email may look different from your physical card. Your selected payment method is still being charged, and your actual card information is kept private from the merchant.

Q: Can I apply a promo code when shopping?

A: No, "Buy for me" does not currently support promo codes. Sale price or discounts automatically applied by merchants during checkout will be included in your order total.

Q: How do I track the status of my order?

A: You can track your orders in Amazon's Your Orders page under the Buy for Me Orders tab. You will also receive a confirmation email directly from the merchant, and you may receive additional emails from the merchant about your order. If you have questions about this order, please contact the merchant’s customer service directly.

Q: How do I communicate with the merchant about my order?

A: Amazon provides a secure, unique email address in each order that is tied to the email you use to log in to your Amazon account. Emails about your order, such as for order confirmation and shipping updates, are automatically forwarded to the email address used with your Amazon account. Merchant emails often indicate the best way to get in touch with them about your order. If you reply to a merchant email, your replies will be sent directly to the merchant. You may also visit the merchant's site for contact information or to opt out of merchant emails. If you have used this service to place multiple orders with the same merchant, we may reduce duplicative merchant promotional emails.

Q: How many items can I buy in one order?

A: Currently, this service only supports orders of a single item.

Q: What personal data will merchant sites and Amazon receive when I shop with the help of AI?

A: Tapping "Buy for me" directs Amazon to make a purchase on your behalf with the merchant by securely providing your name, address, payment details, and contact information such as phone number, email address on file in your Amazon account, and a unique secure forwarding email address created for each order. Amazon receives order information and provides it in Amazon's Your Orders page under Buy for Me Orders.

Q: What terms do I agree to when I use this service to complete a purchase?

A: The merchant's terms and policies, such as those applicable to shipping, returns, exchanges, and privacy apply to this purchase. The program terms also apply to your use of this service.

Q: Does Amazon’s returns policy or the A-to-Z guarantee apply?

A: All products purchased are subject to the merchant’s terms and policies, including returns. Amazon’s return policy and the A-to-Z guarantee do not apply, whether you shop by tapping "Buy for me,” or by visiting a merchant site directly.