Shop with Points - HSBC Rewards

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Customer reviews

3.5 out of 5 stars
115 global ratings
WASTE OF TIME TRYING TO GET AN  STRAIGHT ANSWER TO A SIMPLE PROBLEM FROM CUSTOMER SERVICE
1 out of 5 stars
WASTE OF TIME TRYING TO GET AN STRAIGHT ANSWER TO A SIMPLE PROBLEM FROM CUSTOMER SERVICE
I have been a very long time member of Amazon using Points and using my HSBC Premier the only credit card I ever have used when buying from Amazon US/UK/JPN. My previous HSBC card was hacked so I immediately closed it and applied for a new one. I tried to link it to Amazon Points 15 times and get the same pop up message everytime with no explnation as why a red flag.I live in Taiwan and we do not have 5 digits zip codes only 3 as my image indicates. I have spent over 1 week with customer service chat trying to get a straight answer and none of the customer service reps have a clue. Some keep me waiting so long that the chat either shuts down or another customer service rep gets on and I need to repeat the entire story over again. I now just copy and paste the chat if they ask me how they can help to save time. Some blame HSBC when they have no other answer so the why have HSBC as one of the banks that connect with points? Others tell me to call Amazon which is no problem but when you go to the call the drop down menu does not list Taiwan country code which is +886 so how can a person call? Then others advise to stay on the chat and I will receive a call within 2-3 minutes which is more like 2-3 hours if I were stupid enough to wait while others send me an e-mail that someone will call me back in 6 hours which never happens. So at this point I give up with customer service and take it to a much higher level once I find out their name and contact. I have copied every useless chat and useless email including this one as I know it will most likely will never be posted. Pity as at one time in the Jeff Bezos days customers matter those days are over and Amazon is no longer customer-centric as they say they are.
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