Seller Fulfilled Orders
Seller fulfilled orders contain items that are sold and dispatched by third-party sellers. These items have the message "Sold and fulfilled by (seller name)" on the product detail page. To check the below information in your preferred regional language, select the link: English, हिन्दी (Hindi), தமிழ் (Tamil), తెలుగు (Telugu), ಕನ್ನಡ (Kannada), മലയാളം (Malayalam), मराठी (Marathi), বাংলা (Bengali).
What is a Seller Fulfilled Order?
Orders for products which are sold and shipped by third party (marketplace) sellers are identified as Seller Fulfilled Orders. Sellers handle customer service for these orders. You will need to contact the sellers directly if you have any issues or need information about your order.
How do I know if a product is fulfilled by seller?
Products on Amazon.in which are fulfilled by sellers have this message on product detail page – “Sold by (seller name) and Ships from (seller name)".
How can I place an order for a seller fulfilled item?
The steps to place a seller fulfilled order are the same as placing any other order on Amazon.in. Visit Ordering - FAQ Help page to know more about ordering on Amazon.in.
How can I contact Seller for any details or issues related to the product?
Before placing an order - you can contact a marketplace seller from the Product Detail page.
After placing an order - go to Your Orders and select Ask product question next to the relevant order. You will be redirected to the Seller Messaging Assistant. You can access the Buyer-Seller Messaging Service through the Message Center available in your Amazon.in account.
Sellers usually respond to your emails within two-three business days. If the seller fails to address your query in three business days, the Amazon A-to-Z Guarantee is available to help you. For more information, go to A-to-Z Guarantee.
How can I cancel a Seller fulfilled order?
You can cancel a seller fulfilled order from Your Orders within 30 minutes of placing an order. After 30 minutes, and up until the time the order ships, you can request a cancellation from the seller. To request a cancellation, select the order from Your Orders and select Cancel Items.
You cannot cancel an order once it is shipped. If you don't need the product, you can reject at the time of delivery. Please note that you should receive a response from the seller on your cancellation request in 48 hours.
What are the return/refund guidelines for Seller Fulfilled Orders?
- To know more about returning orders placed with third-party sellers, refer to Return orders placed with a Third- party seller.
- Any refund for a purchase needs to be initiated by the seller directly. The terms and conditions on refunds may vary from seller to seller.
- All seller fulfilled orders are covered by our A-to-Z Guarantee. Our Guarantee offers reimbursement and protection for instances when a seller is unable to resolve a missing or incorrect order. You can read the Guarantee terms on our A-to-Z Guarantee Help page.
- Sellers try to ensure that stock is on hand for delivery, but, sometimes, a listed item will no longer be available by the time you place an order. If a seller can't deliver, they should refund you promptly so that you can place a new order. We require sellers to keep listings of limited stock items to a minimum.
- Pay-on-Delivery is only available for items sold by certain sellers.
What are the shipping charges for Seller Fulfilled Orders?
Sellers determine their own shipping charges for different shipping speeds. You can find seller shipping charges on the seller's profile page, which you can open by selecting the seller's name on the product details page.
What will happen when the seller is located outside India?
If you placed an order through a seller located outside India, International Seller Terms and Conditions shall be applicable to you. Check International Sellers - Terms and Conditions for more details.
