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American Express Travel US Frequently Asked Questions

Have questions about your travel benefits? Need to to modify or cancel a trip booked through American Express Travel? These frequently asked questions can help along every step of your next getaway.

My Travel Benefits

Learn more about Consumer Platinum Card® Travel Benefits.

Flight Booking

Learn about flying with children, managing your seat assignment, and baggage fees.

Flight Modifications and Cancellations

Learn about changing or cancelling your flight online, and airline schedule changes.

Membership Rewards® points

Book through American Express Travel and use Membership Rewards® points for all or part of your flight, prepaid car rental, or prepaid hotel booking.

Hotel Booking

Learn about how to view your hotel booking confirmation and payment options.

Hotel Modifications and Cancellations

Learn about changing or cancelling your hotel bookings made through American Express Travel.

Vacation Rental Booking

Learn more about Select Homes + Retreatsᵀᴹ, reservation details, program policies, and more.

Car Rental Booking

Learn about how to view your car rental booking confirmation, picking up your rental car, and payment options.

Car Modifications and Cancellations

Learn about how to cancel your car rental booking online.

Cruise Planning

Learn about receiving a cruise booking confirmation, changing or cancelling a cruise booking, and cruise payment options.

Vacation Packages

Air, hotel, and vacation travel packages are available to book through American Express Travel.

Travel Alerts

Understand your options when facing travel disruptions.

Travel Documents, Refunds, and Payment FAQs

Learn more about refunds, required travel documents, and TSA.