Kimi Privacy Policy

Effective Date: August 4, 2026 Last Updated: July 28, 2026

Summary

Welcome to Kimi products and services!
Beijing Moonshot Technology Co., Ltd. (hereinafter "we," "us," or "our") has always attached great importance to the protection of personal information and privacy. We strictly comply with the Personal Information Protection Law, the Data Security Law, and other laws, regulations, and relevant standards, and have adopted corresponding security protection measures. We are committed to fully safeguarding the security of your personal information and privacy while providing you with high-quality products and services. In order to clearly explain to you how we collect, use, store, share, and protect your personal information, as well as the relevant rights you enjoy, we have formulated the Kimi Privacy Policy (hereinafter "this Policy") to help you make appropriate choices.
Before you formally begin using our products and services, please note that this Policy is an important document governing the rights and obligations between both parties. Be sure to carefully read all its terms, especially those we highlight in bold/italics. If you have any questions, comments, or suggestions regarding the content of this Policy, you may contact us. If you do not understand or do not agree with part or all of this Privacy Policy, please do not use our products and services. Once you begin using our products and services, it means you have fully understood and agreed to accept all the terms of this Privacy Policy.
Please rest assured that we will always follow the principle of minimum necessity (minimum impact, minimum scope, and shortest time) when processing your personal information, and will not excessively collect your personal information simply because you wish to use our products and services. For the types of personal information we collect, please refer to Section 2 of this Policy. We respect and support your control over the use of your personal information. You can choose to enable or disable certain specific business functions through the settings options of the products. We will collect your personal information only when necessary to achieve a specific service purpose. For non-essential personal information, you have the right to choose not to provide it. Refusing to provide such information will not affect your normal use of our basic services.
This Policy will help you understand the following:
  1. Who we are and the scope of this Policy
  2. How we collect and use your personal information
  3. How we use cookies and similar technologies

4. How We Entrust Others to Process, Share, Transfer, and Publicly Disclose Your Personal Information

  1. How we store your personal information
  2. How we protect your personal information
  3. How to exercise your rights
  4. Protection of minors
  5. Policy updates
  6. Miscellaneous
  7. Contact us

1. Who We Are and the Scope of This Policy

1.1 Our team comes from Beijing Moonshot Technology Co., Ltd. and its affiliates. Contact information is set out in Section 11.
1.2 This Policy applies to all products and services we provide, including but not limited to those we offer to you through our website (kimi.com), applications (the Kimi APP and its PC version; the Kimi Claw APP), mini-programs, and innovative forms that emerge with technological development (hereinafter "products and/or services"). The type of personal information subject to which this Policy applies is natural-person users who use our products and services. If a particular product or service of ours has a separate privacy policy, that policy shall prevail. For matters not addressed in that separate privacy policy, this Policy shall apply. To help you better control your personal information and privacy security, we specifically remind you that when you access third-party products and services through our products and services, or actually use integrated third-party products and services, the processing of your personal information and privacy will be managed by that third party in accordance with its relevant policies. We cannot be responsible for the processing activities of third parties. In such cases, we recommend that you carefully read the relevant policies of the third party so as to understand your rights and obligations.

2. How We Collect and Use Your Personal Information

2.1 Principles of Collection and Use
When processing your personal information, we will strictly follow the principles of lawfulness, legitimacy, necessity, and good faith, process it openly, transparently, and accurately, and continue to work toward industry best practices.
2.2 How We Collect Information
We will collect your personal information in the following ways:
  • Information you actively provide:
    • When you register an account with us or use our products and services, you may need to provide some basic information, such as your mobile phone number.
    • During use, you may voluntarily upload content such as text, images, audio, video, or other files.
    • When you give us feedback, make suggestions, file complaints, or request customer support, you may provide relevant personal information.
    • When you subscribe to or renew Kimi paid membership services, you may provide information related to payment and orders.
    • When you use certain features, you may provide the relevant personal information required to implement that specific feature.
  • Information we actively collect:
    • We automatically collect, through technical means, your device information, operating system information, network information, and the like, such as device model, operating system version, and unique device identifiers.
    • Our servers automatically record your usage, including access times, IP addresses, and the like.
    • If you use location-based services, we will collect your location information.
    • We may use cookies and similar technologies to understand your usage habits in order to provide more personalized services.
    • When you subscribe to or renew Kimi paid membership services, we may collect information related to payment and orders.
    • Based on cooperation with third parties, we may obtain certain information related to cooperative services from third parties. For details, please see the sharing section in Section 4.
    • When you use certain features, we will, based on your authorization, collect the relevant personal information required to implement that specific feature.
2.3 The Types and Purposes of the Information We Collect
The permissions we may need you to authorize are as follows:
  • Microphone permission: When you send voice messages or use your voice as the reply voice or call voice corresponding to our services, we will request permission to use your microphone. If you refuse authorization, you will be unable to use voice-related functions, but this will not affect your use of other functions.
  • Camera and gallery access permissions: When you voluntarily take photos, upload images, or scan a code to log in, we will request your authorization for camera and gallery permissions. If you refuse authorization, you will be unable to take photos or upload images, but this will not affect your use of other functions.
  • Precise location information permission: When you use services based on precise location, including but not limited to making inquiries based on precise location information, we will request that you grant precise location information permission. If you refuse authorization, you will be unable to obtain more accurate services, but this will not affect your use of other functions.
  • Other relevant permissions: Depending on the device and the services you need, we may request that you grant permissions such as storage and notifications. We will explain the purpose of a permission before invoking it, and even if you grant the relevant permission, we will not collect your information in unrelated scenarios or when the relevant feature is not running. If you refuse authorization, you will be unable to use the relevant services, but this will not affect your use of other features. Among these, for example, deploying the Kimi Claw feature locally may require enabling necessary system permissions such as system notifications, ignoring battery optimization, storage, background running, and accessibility services.
The types of information we may collect are as follows:
  • Account information: Personal information you provide when registering for and using our products and services, such as your mobile phone number and profile picture. The specific information collected is subject to what you actually provide during registration and login. When you register or log in via a third party, we will, based on your authorization, obtain the information necessary for third-party registration or login. This information is used to create and manage your account and to ensure that you can smoothly access and use our services.
  • Conversation information and usage records: The various types of content you input and output during your use of our products and services, such as text, voice/audio, images, and video, as well as quota usage. This information helps us provide services to you, optimize our models, and understand your needs and preferences so that we can offer you more precise services and support. Through the public notice of algorithm and model filings, you can view and learn in detail about the basic principles, purposes and intentions, and main operating mechanisms of the model technology we use. You can view and learn in detail about the basic principles, purposes and intentions, and main operating mechanisms of the model technology we use through the Public Notice of Algorithm and Model Filings.
  • Device information, operating system information, network information, and log information: Data related to the device you use when using our products and services, such as device model, operating system version, unique device identifiers, sensors and sensor lists, MAC address, user ID, conversation ID, and conversation content, as well as IP address, browser type, telecommunications carrier, language used, and the date and time of access. This information is collected for the lawful and secure operation of the software and services, and to safeguard and improve the quality and efficiency of operations.
  • Payment and order information: When you subscribe to or renew Kimi paid membership services, we may collect information related to payment and orders, including order information, payment information, invoice information, and similar information.
  • Identity information: When you file a complaint, or in other scenarios where verifying your identity is required, we may collect your identity information.
  • Other information: To help you better use some of our product functions, we may collect other information such as your precise location information, clipboard information, and voiceprint information.
To more clearly and conveniently explain to you the types, names, purposes, scenarios, and circumstances of information collection, we have specially prepared a personal information collection list. Please refer to the Kimi Personal Information Collection List for details
2.4 How and Why We Use Information
When using your personal information, our goal is to do our utmost to provide you with the best service experience, subject to compliance with all relevant laws and regulations.
Providing you with basic service functions:
  • Account registration and login:
    • To register for and log in to our products and services, you need to provide your mobile phone number and verify it via a verification code in order to complete account registration and login. The mobile phone number you provide will serve as one of the means by which we contact you, including but not limited to receiving notifications (such as policy updates, service changes, customer service communications, and marketing activities).
    • When you register and log, you may choose to use "one-click login" to quickly register and log in. When you choose this method, we will, subject to your consent, use the mobile phone number on your device as the number bound to your account, waiving password or dynamic verification code verification. You may also log in by using the "Scan" button in the Kimi APP to scan a QR code.
    • You may also register and log in using a third-party account (such as WeChat). Subject to your consent, we will obtain the public information you use on the third-party platform (profile picture, nickname, and other information you authorize) and the associated ID, for the purpose of binding to your account with our products and services so that you can log in directly. If some of the information required for registration is missing, we will collect supplementary information from you.
  • Conversation and chat history:
    • The normal use of our products and services depends on the content you input and output, so we need to collect and use the text, voice/audio, images, or files in other formats that you input and output to provide you with conversation services. Please note that functions such as text selection in our official browser plugin are also essentially input operations.
    • When you paste content from the system clipboard into the conversation input box, or when clipboard content is used for other business needs, we need to collect and use your clipboard information.
    • To achieve and ensure continuity of experience, we need to collect and use chat history. You may delete your historical conversation information.
  • Ensuring the normal operation of products and services and improving service quality: To ensure the normal provision of products and services and optimize services, we may collect and use non-communication content data (including log data, network information, device information, operating system information, information about this product application, cookies and similar technology information, such as: IMEI, Android ID, Android OAID, IDFA, OAID(HarmonyOS), ODID(HarmonyOS), AAID, language settings, operating system version, IP address, product version number)
Providing you with additional service functions:
  • Using voice for the reply voice and call voice corresponding to our services. Under this feature, we will collect your voiceprint information to provide you with personalized, customized voice services. Voiceprint information is your sensitive personal information. If you do not agree to our collection of it, please do not record your voice or use this feature. If you have already recorded it, you can delete your voiceprint information on the relevant page.
  • When you wish to use services we provide based on location information—for example, when you ask Kimi about nearby weather, the surrounding environment, route planning, and the like—you can enable location permission so that we can provide more precise answers. We will, based on your authorization, access and collect your precise location information. If you do not enable the corresponding permission, we will only provide answers that better meet your needs based on lawfully collected historical information and the like. Precise location information is your sensitive personal information. If you do not agree to our collection of it, please disable the corresponding location permission.
  • When you subscribe to or renew Kimi paid membership services, we may collect order information (such as order number, purchased membership type, amount, payment time, and validity period), payment information (such as payment channel, payment status, and transaction number), and invoice information (such as the company name, tax identification number, invoice email address, and similar information you provide when applying for an invoice), to process your membership purchase, automatic renewal, or refund; verify payment status; issue invoices; provide customer service; handle disputes; conduct compliance audits; and perform tax, regulatory, and anti-money laundering obligations required by laws and regulations. Please note that we do not collect or store any sensitive financial account information that you provide directly to payment channels during the payment process.
Optimization and improvement of service experience:
  • When you use our products and services, you can perform operations such as liking, disliking, giving feedback, and sharing. We will collect your operations and evaluation content in order to improve our service experience.
  • On the premise that the information has been processed with secure encryption technology, strictly de-identified, and cannot be used to re-identify any specific individual, we will use the content you input and output to optimize our models, or use your access to and use of our products for data analysis, so as to enhance your service experience.
  • If you do not want your content to be used for model training, you may contact our customer service through the contact details set out in Section 11 of this Policy and make a request. After verifying your identity, we will stop using your content for model training.
  • In order to provide you with smarter replies that better fit your needs, we may remember, organize, or summarize information you mention in conversations, using it as background reference for generating subsequent replies. You can disable or re-enable the relevant feature through the product settings page, and can also view and manage the saved content.
  • When you file a complaint with us, you need to proactively provide your identity information and contact information as required by law so that we can effectively handle the complaint.
2.5 Special Notice
Please exercise caution when uploading your personal information, especially sensitive personal information.
If information cannot, on its own or in combination with other information, identify your personal identity, it does not constitute your personal information in the legal sense. When your information can, on its own or in combination with other information, identify your personal identity, or when we combine data that cannot be linked to any other specific individual with your personal information, we will process such information strictly in accordance with this Policy.
When you upload any content (including but not limited to text, voice/audio, images, or files in other formats provided during normal input, feedback, or contact with us), please pay special attention to whether such content contains or involves any third party's personal information, confidential information, or other inappropriate information. This includes but is not limited to names, contact details, or other personally identifiable information. Before submitting such information, you are responsible for ensuring that you have obtained all necessary lawful authorizations to avoid inadvertently disclosing others' privacy or infringing their lawful rights and interests.
We hope you understand that, under the Personal Information Protection Law, the following circumstances do not require your prior consent:
a. Necessary for concluding or performing a contract: When you conclude or perform a contract with us, it may be necessary to process your personal information, for example to complete a transaction or provide services. b. Necessary for performing statutory duties or statutory obligations: When we need to comply with laws and regulations and perform statutory duties or obligations, it may be necessary to process your personal information, for example where necessary in relation to national security, criminal investigation, trial and enforcement, or in response to instructions from government authorities. c. Necessary for responding to public health emergencies, or in emergencies to protect the life, health, and property safety of natural persons: In emergencies, it may be necessary to process your personal information to protect your or others' life, health, and property safety. d. Processing personal information within a reasonable scope for news reporting, public opinion supervision, and similar activities carried out in the public interest: For the public interest, such as news reporting and public opinion supervision, your personal information may be processed within a reasonable scope. e. Processing, within a reasonable scope, personal information that has been disclosed by the individual or otherwise lawfully disclosed: If you have disclosed certain personal information, or such information has otherwise been lawfully disclosed, we may process such information within a reasonable scope. f. Other circumstances provided by laws and administrative regulations: Other circumstances provided by laws and regulations.

3. How We Use Cookies and Similar Technologies

3.1 We use cookies and similar technologies to enhance your user experience, optimize the performance of our services, and provide you with more personalized services. Specifically, the purposes for which we use cookies include but are not limited to:
  • Remembering your preferences: such as language settings and interface theme, so that you do not need to reset them the next time you visit.
  • Analyzing website traffic and user behavior: helping us understand user behavior patterns by collecting anonymous data, so as to improve website functions and service quality.
  • Enhancing security: used to identify and prevent potential security threats and protect your account and personal information from unauthorized access.
3.2 We will not use cookies and similar technologies for any purpose other than those stated in this Policy.
3.3 We respect your rights. You may manage or disable cookies according to your needs. Most browsers allow you to manage cookies directly in settings. You may choose to accept all cookies, accept only certain types of cookies, or completely reject all cookies. If you wish to delete stored cookies, you may also do so through your browser's settings options. Please note that disabling certain cookies may seriously affect your user experience.
  1. How we entrust others to process, share, transfer, and publicly disclose your personal information
4.1 Entrusted Processing
We may entrust third-party service providers (such as authorized partners including our technical service providers) to process your personal information so that they can provide us with technical support, data analysis, and other services. We will entrust them to process your information only on the basis of lawful, legitimate, necessary, specific, and explicit purposes, and only where industry-standard security technologies are adopted. The entrusted parties may access only the personal information necessary to perform their duties, and must comply with our instructions and the provisions of this Policy, and must not use such information beyond the agreed purpose scope.
4.2 Sharing
Except where we have obtained your explicit consent or where your consent is not required under laws, we may share your personal information with partners (including our affiliates and other third parties) to enable the normal use of functions such as API interfaces and software development kits (SDKs).
To assist us in processing transactions, refunds, and other functions for paid services, we may disclose necessary transaction information (such as order information, payment status, credits usage, and similar information) to payment and transaction processors (such as Apple Pay). Such processors include but are not limited to payment channel service providers. We will share such information with payment and transaction processors only to the extent necessary, and such entities will access, process, or store the relevant information only in the course of performing their duties for us.
To display advertisements for Kimi products and services to you on third-party websites, applications, and other platforms and to measure the effectiveness of such advertising, we may cooperate with advertising partners such as advertising publishing platforms, advertising agencies, and service providers, and provide them with anonymized personal information. We will not provide advertising partners with your conversation content, the files you input and output, or other information that could reflect your specific usage. We will require by contractual agreement that advertising partners process your personal information only for the foregoing agreed purposes and adopt corresponding security protection measures.
If you would like to know which third parties share your information, for what purposes, and by what methods, you may refer to the Third-Party Information Sharing List
4.3 Transfer
Except for transfers based on your request, or transfers that do not require obtaining your consent under the law, we may undergo a merger, acquisition, asset transfer, or other similar transaction. If such a transaction involves the transfer of your personal information, we will require the company, organization, or individual that newly holds your personal information to continue to be bound by this Policy; otherwise, we will require that company, organization, or individual to re-obtain your authorization and consent.
4.4 Public Disclosure
Except where we have obtained your explicit consent or where your consent is not required under laws, we will not publicly disclose your personal information.

5. How We Store Your Personal Information

5.1 Storage Location
We store your personal information within the territory of the People's Republic of China. Unless we obtain your separate consent and comply with relevant national laws and regulations, we will not provide any of your personal information outside China.
5.2 Retention Period
Unless otherwise provided by national laws and regulations, we retain your personal information only for the period necessary to achieve the service purposes. When our products and services cease operations, we will notify you by SMS, announcement, or other means, and anonymize or completely delete your personal information within a reasonable period, unless otherwise provided by laws and regulations.

6. How We Protect Your Personal Information

6.1 We fully understand that the security and confidentiality of personal information is of the utmost importance to you. We will do our best to avoid collecting irrelevant user information, and adopt technical and organizational measures no lower than general industry standards to protect your personal information from unauthorized access, public disclosure, use, modification, damage, or loss, including but not limited to:
  • Data encryption: We will use industry-leading encryption algorithms to encrypt users' personal information, ensuring that even if the data is obtained by an unauthorized third party, the user's actual information cannot be parsed.
  • Data transmission security: We use encryption technology to provide reliable encryption protection for communications between users and servers, ensuring that data is not intercepted or tampered with during transmission.
  • System security protection: We regularly conduct security inspections and vulnerability patching for servers and systems to prevent hacker attacks and virus intrusions.
  • Institutional safeguards: We have established a dedicated data protection department and designated a person in charge, responsible for the protection of users' personal information. We regularly conduct training and education on personal information protection for company employees, ensuring that all employees understand and attach importance to the protection of users' personal information. We strictly limit company employees' access rights to user data, allowing specific employees to access relevant data only when business needs require. We supervise and evaluate employees who access users' personal information, and promptly handle any improper conduct upon discovery.
  • Data backup: We regularly back up users' personal information data and store the backup data in different physical locations, so as to reduce the risk of data loss due to accidents or disasters.
  • Data breach warning: We have established a real-time monitoring system to monitor abnormal data access and breaches. Once signs of a data breach are detected, we will immediately take measures to stop the breach, decisively identify the cause, and formulate corresponding improvement measures.
6.2 For sensitive personal information, we will obtain your separate consent before processing and adopt stricter security measures.
6.3 Please pay special attention that, due to the limitations of technical and management measures, the Internet environment is not 100% secure. Once certain information is leaked, the consequences are irreversible. Although we have taken the above measures and strive to improve the level of security, we cannot guarantee absolute security. We strongly recommend that you take more proactive security measures together with us and avoid high-risk actions such as lending out your account, disclosing verification codes, and uploading sensitive information.
6.4 We have formulated a cybersecurity incident emergency response plan. If a security incident such as a personal information breach unfortunately occurs, we will immediately activate the emergency response plan and take measures to prevent the harm from expanding. We will promptly inform you of the basic situation of the security incident, its possible impact, and the remedial measures we have taken, by means such as telephone and push notifications. Where it is difficult to inform each personal information subject individually, we will adopt reasonable and effective means to issue an announcement. At the same time, we will also report the relevant situation to the regulatory authorities, cooperate with the investigation, and pursue the legal liability of the responsible parties.

7. How to Exercise Your Rights

7.1 Right to Be Informed and Right to Decide
You enjoy the right to be informed of and the right to decide on the processing of your personal information, and have the right to restrict or refuse our processing of your personal information, except as otherwise provided by laws and regulations. You may withdraw your consent to our processing of your personal information at any time. Below is a guide:
  • You can understand our processing activities by reading this Policy and decide whether to consent. If you need explanations, you can contact us. If you do not agree to our carrying out the processing necessary to provide products and services, please do not use our products and services.
  • You can change or withdraw part of your authorization through the permission settings of your device's operating system or the settings options we provide within our products and services; you can also withdraw part or all of the authorization made based on consent through the contact information in Section 11. After you withdraw your consent, we will no longer process the corresponding personal information. This may affect the normal operation of some features, but will not affect our previous personal information processing activities carried out based on your authorization. If you wish to fully withdraw your consent, you can also delete your account.
7.2 Rights to Access, Copy, Correct, Supplement, and Delete
You enjoy the rights to access, copy, correct, supplement, and delete your personal information.
For personal information you can access on your own:
You can tap the profile picture / account area in [Settings] to access, correct, or supplement your information.
You can, in [Chat History] or after [New Chat], tap the [Copy] button to copy conversation content.
You may tap the [Delete Chat] button in [Chat History] to delete historical conversations.
For personal information you cannot access on your own, please contact us.
7.3 Account Binding
We sometimes cooperate with third parties to link and bind accounts with your authorization. Information sharing carried out based on account binding is described in Section 4.2 "Sharing" of Chapter 4.
You can manage account binding through the settings-interface, and cancel your authorization and unbind through the account security or binding permission management page.
7.4 Account Deletion
If you no longer use our products and services, or if you wish to fully withdraw your consent to the processing of your personal information, you can apply to delete your account. You can, in [Account Security] under [Settings] in the App, select [Delete Account]; or in [Account Settings] under [Settings] in the web end, select [Delete Account]. Please note that account deletion is irreversible. Once deleted, we will stop providing services to you and will process your personal information as required by laws and regulations. If deleting or anonymizing personal information is technically difficult to achieve, we will stop processing other than storage and taking necessary security protection measures.
7.5 Rights of Close Relatives
While respecting user privacy and personal information protection, we also recognize that if a user unfortunately passes away, the user's close relatives may need to access or process that user's personal information. Provided that the user did not inform us of other arrangements in writing or by other reasonable means during their lifetime, the user's close relatives may assert rights to us based on their own lawful and legitimate interests.
When close relatives exercise the above rights, they must provide us with the following supporting materials for identity verification: valid identity documents of the close relatives; the user's death certificate; documents that can prove the close-relative relationship, such as household registration book, birth certificate, marriage certificate, and similar documents; a commitment letter or guarantee stating that they will not violate the user's wishes during their lifetime or infringe others' rights; and other materials that may be required to prove the lawfulness and legitimacy of exercising the rights.
After verifying identity, we will assist close relatives in completing the exercise of relevant rights in accordance with the requirements of laws and regulations. However, if the user made other arrangements during their lifetime, we will respect the user's wishes and will not carry out the relevant operations. In addition, if we discover any abuse of close relatives' rights, we will take corresponding measures to stop it.
7.6 Complaints and Reports
If you believe that the way we process personal information violates laws and regulations or the provisions of this Policy, please contact us.
If you discover a situation where personal information is infringed, you have the right to file a complaint or report with us.
Under normal circumstances, we will process your request as soon as possible after verifying your identity.
7.7 Others
We may refuse requests for information that is not directly associated with your identity, information requested repeatedly without reasonable grounds, or requests that require excessive technical means (such as developing a new system or fundamentally changing current practices), bring risks to others' lawful rights and interests, or are impractical.

8. Protection of Minors

8.1 We mainly provide products and services to adults with full capacity for civil conduct, but we attach great importance to protecting minors' personal information and privacy.
8.2 Due to limitations of technical means and legal provisions, we cannot accurately identify minors during registration and use. The online environment is complex and constantly changing, and minors in particular may lack sufficient judgment to identify potential risks.
We hope to work with you to create a clear cyberspace and sound online environment conducive to the healthy growth of minors. We therefore specially remind and encourage guardians to actively participate in their wards' online activities, guide them to correctly use Internet products and services, and cultivate their awareness of self-protection. The following are some specific suggestions:
  • Educate minors about the importance of personal information: Teach minors not to casually share personal information online, including but not limited to names, addresses, and school names. At the same time, emphasize that they should be especially cautious when uploading personal photos, and in particular avoid uploading any inappropriate photos.
  • Correctly using AIGC (AI-generated content) technology: As AI technology develops, minors may come into contact with various forms of artificial intelligence tools. Guardians should guide minors to understand the functions of these tools and the risks they may bring, such as how improper use may lead to privacy leaks or generate undesirable content. Ensure that minors know which behaviors are appropriate and which are not allowed.
  • Supervision and communication: Regularly check minors' online activities and maintain open communication channels so that minors feel they can report any problems or discomfort they encounter to you at any time. This can help discover and resolve problems promptly and prevent situations from worsening.
If you discover that we have output inappropriate content in our products and services, please notify us as soon as possible.
8.3 If you are a minor under the age of 18, you should obtain the consent of your parents or other guardians in advance before using our products and services.
8.4 If you are a minor under the age of 14 (hereinafter referred to as a "child"), you should use our products and services with the consent and guidance of your parents or other guardians.
8.5 If you are a guardian of a child, before using our products and services, you should read and agree to this Policy for your ward and help your ward complete the registration process.
8.6 We strictly comply with the provisions of relevant national laws and regulations to protect minors' personal information, and will only process such information where permitted by law, with the explicit consent of parents or other guardians, or where necessary to protect minors. If you are the guardian of a minor and discover that we are processing a minor's personal information without authorization, please contact us, and we will verify and handle it appropriately as soon as possible.
8.7 To implement the requirements of relevant laws and regulations regarding the online protection of minors, we provide a dedicated protection mode for minors (hereinafter "Minor Mode"). Guardians of minors, please set up Minor Mode for those under your guardianship; under Minor Mode, we will appropriately restrict certain features and apply additional filtering to output content. We may require you to provide necessary information such as age, guardian, or emergency contact, used to identify a minor's identity and provide corresponding protection. The specific features, scope of restrictions, and manner of use of Minor Mode are subject to what is displayed on the product page or the usage notice we separately publish.

9. Policy Updates

9.1 To improve service quality and self-discipline, we will update this Policy from time to time.
9.2 For major policy updates, we will inform you by SMS, pop-up notification, or other conspicuous means.
9.3 If you do not understand or do not agree with the update, please suspend your use of our products and services after the update takes effect. If you continue to use our products and services, it means you have fully understood and agreed to accept this update.

10. Miscellaneous

This Policy is executed in both Chinese and English. Both language versions shall have equal legal effect. In case of any discrepancy, ambiguity or conflict between the two language versions, the Chinese version shall prevail.

11. Contact Us

11.1 To implement the principle of minimum necessity for personal information protection, improve processing efficiency, and safeguard user experience, you may choose an appropriate way to contact us:
  • If you have any suggestions about this Policy or personal information management operations, you may contact us through the feedback channels built into our products and services.
  • If you have any comments about this Policy or personal information management operations, or wish to file a complaint or report, you may send an email to [email protected].
11.2 When you need to file a complaint because your lawful rights and interests have been infringed, we need you to submit valid proof of identity and contact information, as well as a written request and preliminary evidence constituting the infringement. We will process your request as soon as possible after verifying your identity, and will respond within fifteen (15) working days.
11.3 Contact address: 13/F, Building 1, JD Technology Building, No. 76 Zhichun Road, Haidian District, Beijing.