Forethought

YNAB’s support team deserves a shout-out. They weren’t just troubleshooting — they were guiding users toward confidence with money, under a philosophy they call “spendfulness.” But their old chatbot kept forcing users through rigid menus. And customers often didn’t know how to phrase things to get help. Last year, they brought in a more thoughtful AI that truly understands intent. Insert Forethought. The result? ✅ Deflection jumped to 70%. ✅ Chat usage tripled. Automation that doesn’t feel robotic — and actually strengthens human connection. 👏 https://lnkd.in/gZGQQ2BW

It's not too late to apply for the Small Language Model Build Day! Great prizes up for grabs: 🥇 1st Place – $3,000 AWS credits, $500 AMZN gift card, and a bonus lunch at the AWS office with the team 🥈 2nd Place – $2,000 AWS credits, $250 AMZN gift card, plus an Alexa 🥉 3rd Place – $1,000 AWS credits + $100 AMZN gift card Apply here: https://lnkd.in/gKg7kkMX

Curious about how other companies think about AI and its role within their CX org? Learn more from Phil Lynch from ActiveCampaign and Jil McKinney from Descript 👇 https://lnkd.in/gWauNUDk

AI is always meant to be a tool to make human lives better. We partnered with Boldr to show how humans and AI can co-author exceptional support experiences. Shout outs to Mercer Smith! 🙌🏾 https://lnkd.in/e-jE3wuW

At Forethought, we’re proud to partner with Boldr, an incredible force in people-first customer experience. Together, we’re reimagining what happens when agentic AI and human empathy work hand-in-hand. In our latest co-authored blog, we explore: ➡️ Why support recovery can matter more than frictionless support ➡️ How sentiment detection elevates high-emotion moments ➡️ Why AI should augment—not replace—human agents ➡️ A playbook for building hybrid support that keeps authenticity at the core 💡 The future of customer support isn’t just automation. It’s humans and AI co-authoring exceptional support stories. Read the full piece here ➡️ https://lnkd.in/ga5Be-qk

Voice support that *actually* works? Rare. Most customers dread calling support. They know they’re likely in for a frustrating and long experience.  With Forethought Voice, it’s different. Autoflows + agentic AI resolution = no more wasted time. Just AI that listens, every time.

Product‑Led Growth isn’t just about launching a self-serve model—it’s about keeping that momentum as usage grows. At Forethought, we’re powering PLG companies by: Reducing agent workload—Solve deflects simple tickets Routing urgency—Triage spots sentiment-driven issues in real time Empowering agents—Assist boosts performance and speed Driving content efficiency—Discover plugs documentation holes If your PLG model struggles with scale, AI is probably the answer. https://lnkd.in/gngMGqvD

Most support tickets aren’t simple FAQs — they’re complex, multi-step issues. Static chatbots can’t keep up. To resolve problems end-to-end, you need agentic AI that understands context, takes action, and delivers real resolutions. See how ActiveCampaign was able to not just deflect, but also resolve customer issues 👉 https://lnkd.in/gcs-iKU6

Do you know what agentic AI is? Deon Nicholas breaks down agentic AI, what it does, and what makes it different from traditional chatbot experiences. 📹 https://lnkd.in/gezFGP5j

“We would drown in tickets without AI” - Michael Trojan, YAZIO That’s what CX leaders are saying. AI is no longer optional—it’s essential. ✅ Automate resolutions ✅ Reduce agent burnout ✅ Improve customer experience Learn more about how they did it here: https://lnkd.in/gTYpXNSU