NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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NiCE CXone Mpower is the customer service AI platform built to automate every workflow, empower every employee, and transform every experience. Create an adaptive world with purpose-built AI proven to deliver greater customer and employee satisfaction, reduced operating costs, and greater efficiency at enterprise scale. That’s NiCE.
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We celebrated the pets who brighten our days - and our Teams calls - with this year’s “Twinning with Your Pet” challenge 🐾🐶😻 With matching outfits, coordinated vibes, and even a little AI magic, the creativity was off the leash! Thanks to everyone who joined the fun. Your photos made our week! #LifeAtNiCE #createaNiCEworld #NiCEPaws
AI implementation can feel like an obstacle course with customer security concerns and high investment costs. Overcome it all with ease and come out ahead with expert advice from the Economist. Catch the webinar on-demand “How can AI assist you today? Maximizing Customer Experience for Continuous Business Growth” today. Watch on-demand: https://bit.ly/3TtQeHE #AgenticAI #AI #CustomerExperience #CX
Curiosity is the spark for growth — at work and in life. In this episode of TED Intersections, social psychologist Heidi Grant sits down with NiCE's Barry Cooper to explore how AI can fuel your career and, surprisingly, bring out more of what makes us human. 📺 Watch the full conversation here: https://bit.ly/46Ln2lG
🚀 The AI Kickoff: Weaving AI into Interaction Analytics and Workforce Management AI is transforming the way contact centers plan, evaluate, and act. Join us on October 22 at 12pm ET for a live webcast where you’ll learn how to: ✨ Leverage Interaction Analytics for a continuous cycle of insight and improvement ✨ Blend human intelligence with AI to streamline processes and boost accuracy ✨ See a live demo of AI in action - reducing workloads and freeing up time for higher-value work 📅 Register here: https://bit.ly/4pO4gCZ #AI #CustomerExperience #WorkforceManagement
The exponential consumer is already reshaping expectations. Always connected, always comparing, always moving faster. 👉 See what it takes to keep up with the exponential consumer and get ahead. Read the full recap: https://bit.ly/46K6Ktg #IgniteCXInsights #CXoneMpower #CustomerExperience
Jeff Comstock, our new President, CX Product & Technology, share his vision for advancing the future of customer experience. His leadership strengthens NiCE’s commitment to delivering intelligent solutions that empower organizations worldwide. Read more about his appointment here: https://bit.ly/3VBL912 #CX #AI #CustomerExperience #Leadership
What does an AI-first transformation really look like? At Dreamforce 2025, NiCE is bringing real stories from the front lines—enterprises deploying AI agents that adapt and act, scaling AI through strong partnerships, and reshaping both customer and employee experiences. See what’s possible. Explore our Dreamforce sessions here: https://sforce.co/4gPTN5S #Dreamforce #CXInnovation #AI
We have big news! Once again, NiCE is a Leader in the Gartner® Magic Quadrant™ for CCaaS. This year, we’re positioned furthest in Completeness of Vision and highest in Ability to Execute. Consistency. Innovation. Leadership. 11 years strong! The future of CX is AI-first, and it’s clear that the right platform matters. Read the report. https://bit.ly/4npeyY6 #GartnerMagicQuadrant #CXoneMpower #CCaaS #createaNiCEworld
How do you move beyond surface metrics to truly elevate customer experience and employee engagement? Join our panel discussion with Liran Meir Frenkel, our Head of Product Marketing, SmartReach to learn how to: ✨ Align quality programs with evolving customer expectations 📊 Use analytics and AI to transform workforce optimization 🚀 Turn real-time insights into measurable business impact Don’t miss the conversation: https://bit.ly/3WdtYTG #CustomerExperience #WorkforceEngagement #SmartReach
What does real AI success look like in customer experience? NiCE brings you real stories from top brands transforming CX through AI, including faster rollouts, better outcomes, and happier teams. See how they did it in this webinar. Watch now: https://bit.ly/42I7fCQ #createaNiCEworld #CustomerExperience