Tom Murphy

In just under a week, T-Mobile built and launched PromoGenius, an app now empowering over 83,000 frontline employees across thousands of retail stores and call centers, revolutionizing how they engage with customers. By harnessing Microsoft Power Platform’s low-code tools and Copilot Studio’s AI capabilities, T-Mobile turned what would normally take months into a matter of days. Since launch, the results have been remarkable: 🚀 500,000+ launches every month 📱 Instant access to product data, trade-in values, and live offers 💥 Enabling reps to deliver faster, more personalized customer experiences This is more than a success story. It’s a powerful demonstration of how AI, Agents, and low-code platforms can drive rapid transformation at scale. Excited to see T-Mobile continue to push the boundaries of customer service with Microsoft technologies. Read more here: https://lnkd.in/d8pbBVmg   #LowCode #MicrosoftPowerPlatform #CopilotStudio

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Find out in this article by Krishna Sai, Senior VP of Technology and Engineering at SolarWinds, how GenAI can benefit organisations in multiple ways by strengthening their workforce and empowering their IT teams.

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Up until now, AI was always a black box, that has changed dramatically with SUSE Observability. I sat down with Alessandro Festa, our product manager for SUSE AI, at #KubeCon2025 and we spoke about what really matters when it comes to AI at enterprise scale. “Customers are used to being told how to do AI. We flip the script we give them the tools to build their own platform, on their terms.” Key takeaways from our conversations at the booth: 🔍 Transparency matters – When people see the SUSE AI Library + Observability stack, there’s that moment of "Ah, now I see what’s really running." 🔒 Security and trust – With SUSE Rancher Application Collection, we show customers the real-time CVEs in common open source tools. No surprises. 📊 Visual observability for AI – One visitor said: “I love how I can jump from GPU consumption all the way to services and model behavior. You connect all the dots.” “AI is no longer just another black-box workload. It’s a first-class citizen on Kubernetes and with the right tools, you can manage it like one.” We’re helping companies move beyond just using AI we’re helping them build and operate AI in their own environment, securely and transparently. SUSE #SUSEAI #Observability #Kubernetes #LLM #AIStack #CloudNative #PlatformEngineering #OpenSource #KubeCon

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How do your consumers want to interact with your business? Great presentation from Bill Higbee and Shanelle Thadani on the research Twilio has done on consumer preferences in #CustomerEngagement and #CX. Some surprising insight on personalization desires and channels of choice.

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It’s official! DataStax is now part of IBM. 🎉🎉🎉 Our mission remains the same: Empower enterprises to build and scale mission-critical applications. Now, with IBM, we’re bringing even more power, reach, and innovation to our customers and developer community.  → With Astra DB, HCD, and now watsonx.data, we’ll provide seamless access to unstructured and structured data for real-time AI insights. → With Langflow + watsonx.ai, we’ll help developers design, build, and deploy AI apps faster. → With Cassandra at the core, we’ll continue to deliver scale, reliability, and openness at the heart of critical infrastructure. Let’s build what’s next, together. https://dtsx.io/3Se4xiU

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A Fortune 500 Enterprise is Migrating 40,000+ VMs Off VMware with Platform9 Faced rising VMware costs, this enterprise gave an executive mandate to find an alternative. Their solution? Platform9 Private Cloud Director. 🔹 Scale: 4 major data centers, 90+ regional sites, 3,000 VMware hosts (1,000 more planned) 🔹 Key Drivers: Cost savings, financial predictability, VMware feature parity 🔹 Why Platform9? Drop-in VMware replacement for key features such as DRS, vMotion etc, deep Tintri storage integration, automated migration 🔹 Migration Plan: vJailbreak tool enables 200 VMs/day migration at $35 per VM Read the case study here: https://lnkd.in/gXtM2ja2 #VMwareAlternative #PrivateCloud #Platform9 #Virtualization

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Stop treating infrastructure symptoms—start curing the disease. VMware disruption. Cloud overruns. AI complexity. Skills shortages. These are symptoms of a deeper architectural disease. In my latest article, I explain why today’s IT challenges stem from fragmented infrastructure software and what it takes to fix it. Three key takeaways: - Fragmented infrastructure creates complexity, cost, and staffing pressure   - Add-on tools don’t solve the problem—they make it worse   - Unified infrastructure software is the path forward https://lnkd.in/gCK3Nj7J

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