How to use AI for better customer experience

Our Global Delivery leader Jamie Timm in Fast Company… on why traditional AI falls short (and what to do about it)

Jamie Timm, our SVP of Global Delivery and Operations, makes a great callout that you can't successfully implement agentic AI without a solid foundation. Key considerations include your: - IT infrastructure's ability to support & scale AI investments - Existing tech ecosystem's integration capabilities - Worksflows that best suit agentic AI - Employees and what training they may need - Ability to measure progress & ROI (e.g. customer impact, operational efficiency) #AgenticAI #AI #DigitalTransformation #FutureofWork

Quote: “Sales teams now choose AI agents more often because they need tools that offer personalized service and understand context. This shift happens because AI agents' abilities far surpass traditional chatbots' limitations.” Persana.ai says - the gap between static chatbots and generative AI agents is massive. Agents don’t just answer; they adapt, challenge, and build trust. That’s the difference between losing a deal and closing it. 👉 If your sales reps are still practicing on flowcharts, you’re training them for failure. And in telecom, that failure costs billions - even a 5% drop in conversion means ~$85B lost globally each year in a $1.7T industry. #AgenticAI #SalesEnablement #SalesTraining #GenerativeAI #FutureOfSales #DealBooster Read the original article here: https://lnkd.in/ebsCu_tt?

Smarter service. Lower costs. Happier customers. 💬✨ AI chatbots are transforming customer support — giving businesses the power to scale, automate, and personalize like never before. 🚀 Are you ready to upgrade your customer experience? Get in touch today at: 🌐 www.swiftnine.com . . . #SwiftNine #AI #CustomerExperience #Chatbots #BusinessGrowth #DigitalTransformation #CustomerService #EcommerceTips #Innovation

The biggest trend in CX is AI. However, its success isn't a result of technology; it comes from the people behind it. Customer success is still about creating introspective, personalized experiences for clients. Navigating misalignment and meeting client needs requires insight, experience, and communication. While AI tools are stepping in as support, it's veteran CX teams that are finding the right applications for them. Keeping the same goals and priorities in mind is inspiring change in the right direction. How do you use AI? #CX #AI #CustomerService

🚨 Static chatbots are officially out of their depth. Customers expect context, adaptability, and personalization, and static scripts just can’t keep up. 👉 Find out why static chatbots are failing and why Agentic AI is taking over. Read the full blog here: https://lnkd.in/g5DFYT8P #AgenticAI #FutureOfCX #Chatbots #CustomerEngagement #AIInnovation #DigitalTransformation

#AI in #CX What's AI working well in customer experience and what still falls short? AI can be brilliant solving issues in seconds. But we've all experienced the other side: AI agent that just get in the way to make us miserable. In August HubSpot and SurveyMonkey released a research that shows that 82% of customers would still pick a human over AI, even if the wait and resolution times are exactly the same. So, I’m curious. How are you using AI to genuinely improve CX? What are the biggest successes you're seeing, and where are you finding that the human touch is still absolutely essential? #CustomerExperience #AI #CX #DigitalTransformation #HumanConnection

62% of customers now trust AI to help them choose brands. But here’s the CX truth: when it’s personal—think health or money—they still want a human touch. That means AI can speed up routine tasks, but your CX strategy needs to know when to hand off to a real person who can build trust and empathy. That balance is key to great customer journeys. ⚖️ https://lnkd.in/gCfhzcuJ #CustomerExperience #CX #AI

There’s a better way to connect with your customers that goes beyond traditional methods. AI virtual agents are stepping up as vital tools that enhance communication and service efficiency for businesses. Implementing AI virtual agents into your customer service strategy isn’t just about adopting new technology; it’s about elevating the entire customer experience. Here are some actionable tips to get started: 1. Identify the areas where routine interactions occur and assess how an AI virtual agent can streamline these processes. 2. Choose the right platform that integrates easily with your existing CRM to enhance data accessibility and personalization. 3. Start small. Implement a virtual agent for FAQs or simple queries before expanding to more complex functions. By embracing these steps, businesses can not only reduce operational costs but also provide instant support to customers. Imagine having a solution that can provide answers any time of day while improving customer satisfaction! What tips or experiences do you have with AI in customer service? Share below! #ArtificialIntelligence #CustomerService #AI #Innovation #BusinessGrowth https://lnkd.in/g72p2jRQ Brain Pod AI

AI is reshaping customer experience with personalization, predictive insights, and smarter support at every touchpoint. IBM highlights how brands like Starbucks, Amazon, and Wimbledon are already leading the way. At AskNicely, we’re bringing the same power to everyday businesses with NiceAI, AI designed to make frontline teams faster, smarter, and more human. 👉 Read IBM’s take on AI in CX: https://hubs.li/Q03HsqVN0 👉 See how NiceAI puts it into action: https://hubs.li/Q03Hsr6C0 #CustomerExperience #AI #NiceAI