🔥 We’re hiring a Director, Member Services & Experience at Maven Clinic! I’m looking for a CX operator who lives and breathes metrics, process, and scale — and who gets fired up about using AI + automation to transform support. This role will lead a growing team focused on member support, benefits navigation, and reimbursement processing — the moments that really matter in healthcare. The right leader knows how to drive performance through KPIs, coach managers, and build a culture of accountability without losing sight of compassion. If you’re a data-obsessed, AI-first operator ready to build something extraordinary in women’s and family health, please apply (or share with your network). 📍 Remote (US) 🔗 https://lnkd.in/enX_P2CF
Alyssa Pizarro
1mo
Commenting for reach!
Thanks for sharing this Nick! I applied and would love to connect about my fit for this position and for helping to grow Maven!
Commenting for more reach
Jodi Neuhauser
1mo
OMG In Women's Health community - RUN, don't walk, to this role! Commenting here for reach and adding it to the In Women's Health slack community and newsletter this week.
Vikas Bhambri
1mo
Commenting for reach - amazing opportunity to work for a company on a mission. Lynda Harvey, M.S. - for your amazing network/reach.
Sounds like a great opportunity! I just applied and happy to chat about why I would be a good fit!
This sounds like a position tailor-made for Kelsey Mattos. She is the greatest boss I have ever had (and eventually the greatest boss's boss I ever had as she scaled our customer experience department from 5 to ~100 people). Through being a compassionate and empathetic leader, who knows how to set motivating KPIs that enabled her teams to deliver on and exceed the business goals, she engenders a culture where employees feel seen and cared for, and are incentivized to do their best work. She understands that happy employees are productive employees, and her compassion-first approach allowed her to develop and grow our highly effective customer service ethos and processes. Bonus - she is a mother who is deeply passionate about women's health!
Sergey Kashper
1mo
Hi Nick, thanks for sharing the role. I applied, please reach out to learn more. I'm metric obsessed too, tech-savvy and process oriented.
Sr. Director of Customer Experience | Strategic Ops & Vendor Leader | External Affairs & Advocacy Champion
1moTiffany Dungan