I recently came across an article by Forethought that highlights how AI is transforming customer support — not just for customers, but for agents too. Key takeaway: • For customers → AI ensures fast, 24/7 resolutions, improving satisfaction and reducing wait times. • For agents → AI helps by automating repetitive tasks, freeing them up to focus on complex, high-value interactions that truly require a human touch. This balance means customers get timely support, while agents can focus on problem-solving, empathy, and creating long-term value. 💬 I’m curious: Do you see AI as a tool that will empower agents, or eventually replace them? #CustomerExperience #AI #CustomerSuccess #FutureOfWork

Building consumer trust is a crucial aspect of running a business, and with the help of AI, establishing trust with your customers is easier than ever before. AI enables personalisation on a new level, giving customers exactly what they want and enhancing their customer experience significantly. And as long as you're transparent about your use of AI as a business, customers are generally happy with its use if it improves their experience. AI can speed up customer experience, and this can reduce the number of negative experiences that customers have. But it shouldn't replace humans. Human connection is a big thing for many customers, especially when things go wrong with their orders. So transparency around the use of AI, and not allowing it to replace humans entirely, is key if you want your business to succeed! Learn more: https://heyor.ca/DnyZwI #AIInBusiness #AIPersonalisation #ConsumerExperience

Thinking about replacing your support team with AI? Think again. AI bots are great for routine questions, but they struggle with complex, emotional, or nuanced customer issues. Customers still trust real humans to handle the tricky stuff. The smartest approach? A hybrid model. Let AI handle repetitive tasks while your human team stays at the heart of customer service, delivering empathy, insight, and solutions that bots just can’t match. Protect your customer experience—keep humans in the loop and let AI support, not replace, your team. Learn more with [Myriad Technologies](https://zurl.co/zk8IT) #CustomerExperience #AI #HybridSupport #MyriadTechnologies

Stop settling for good customer service. The future is here, and it’s powered by intelligent AI agents. In our latest blog post, we break down what AI agents are, the benefits they offer, and why they're the key to a better customer experience. Read the full guide: https://buff.ly/LuF9wK0 #AIAgent #TechGuide #Innovation #CustomerExperience #FutureReady

Just automated a customer feedback workflow with n8n + AI. When someone submits a form, the AI Agent instantly classifies the message as: Complaint Compliment Feature Request A Switch node routes the feedback, and an Edit Fields node cleans and finalizes the data with a clear status. The result: every piece of feedback is automatically tagged and structured, helping teams act faster, celebrate wins, and prioritize new features. #AI #Automation #n8n #CustomerFeedback #Workflow

Is your business phone system actually working for you? It’s time to take back your time with AI tools that do the heavy lifting for you. AI is transforming business comms, from smart call handling to real-time chat and customer sentiment analysis. So if your current setup feels outdated or generic, this blog shows how AI can upgrade your customer experience. 🔗 Read the full blog here: https://lnkd.in/e5tXzjFP #BusinessPhoneSystems #AI #OneConnectivity

Why is your retail business still running without AI? AI doesn’t just automate it predicts what your customers want before they even search 🔍 💬 What’s one challenge you face managing customer demand? Comment below 👇 #aithrown #aithrownsolutions #aithrownretail #aithrownhealth #aithrownecommerce www.aithrown.com

Hint: It’s not just about cost savings. Our Baringa research shows how AI can boost CSAT, reduce churn, and turn agents into value creators. See how leading brands are doing it differently: https://ow.ly/jKOX50X0Hhj

The hype around AI in customer service operations can be misleading. I'm excited about the potential of AI to improve customer experiences. But it can backfire if not done right. For example, we often see: • Chatbots frustrating customers with limited understanding • Companies using AI to reduce staff, not enhance service • Over-reliance on AI leading to loss of human connection So if you're considering AI for your customer service team and feeling overwhelmed... Remember, the best implementations use AI to empower human agents, not replace them.

Hats off to all the Customer Success professionals out there, who have to deal with a lot of manual, process heavy tasks! AI can help - but not with everything, as the professionals themselves say. By participating in a workshop focusing on CS process optimization with AI, we have a few key takeaways to share - both opportunities and limitations. Find out more in our blog👉 https://wix.to/a2l56sX #CustomerSuccess #AI #BusinessInnovation