Talli's enhanced error handling for PayPal and Venmo payments.

💳 “I canceled my card — so how is this merchant still charging me?” I hear this question a lot from customers, and it always surprises people. The answer often comes down to two behind-the-scenes systems: - Account Updater Services (AUS) and Continuous Payment Authority (CPA). These allow card networks to automatically share new card info with merchants you’ve set up recurring payments with — like subscriptions or memberships. That’s why charges can sometimes continue, even after a card is reported lost or replaced. ✅ The best way to stop it? Cancel directly with the merchant — not just the card. At PayPal and Venmo, we’re focused on helping customers understand how these systems work so they can make informed decisions and avoid unwanted charges. Learn more about AUS here: 🔗 https://lnkd.in/e2Gwkbui #DigitalPayments #Fintech #CustomerExperience #PaymentProcessing #CardNetworks #FinancialAwareness #ECommerce #MoneyMatters #ConsumerProtection #FintechInsights #PayPalLife #VenmoTeam

A PayPal account closed due to inactivity was incorrectly reported as delinquent to the credit bureaus. This resulted in PayPal being listed as an adversary on the TransUnion report, negatively impacting FICO scores and creating difficulties for opening new business accounts. FCC / FAC Bloomberg FoxBusiness.com Federal Trade Commission Consumer Financial Protection Bureau ConsumerReviewService.com @BBBTriCounties

Buyer–Seller Disputes & Frozen Funds Few scenarios test a fintech’s credibility like a dispute between a buyer and a seller. On platforms like PayPal, this situation becomes even more sensitive when funds are frozen pending investigation. Customers on both ends feel wronged — and how the support team handles communication can make or break trust. Matters such as this are quite delicate and should be handled with good care. The biggest pain point isn’t the process itself; it’s the lack of clarity and empathy. Users often feel ignored because they receive automated or vague responses, which could leave them even more frustrated. Imagine a situation were you're trying to make a payment for a product which you need desperately for something quite urgent, and you encounter such issue. It's better imagined than experienced, right? A strong solution involves designing dispute resolution templates that clearly explain each phase — from complaint receipt to case resolution. These templates should outline what’s happening, what’s next, and the expected timeline. It’s not about saying, “We’ll get back to you soon,” but rather, “We’ll review this claim within 48 hours and update you once a decision is made.” This sounds more comforting, letting the affected customers relax, and avoid panics. Beyond templates, it’s essential to maintain a transparent escalation path for frozen fund cases. Customers should know who’s handling their case and when to expect movement. Disputes aren’t just operational challenges — they’re trust tests. And the best customer support professionals don’t just mediate problems; they restore confidence through empathy, clarity, and consistency. 🔹 #CustomerSupport #Fintech #CX #DisputeResolution #PayPal #CustomerExperience #CustomerSuccess

To those who use Venmo, PayPal, or the Cash App (for business) If you recall back to 2022, the IRS was going to require these companies to issue a 1099-K to any user who had transactions exceeding a measly $600.   The original threshold was $20,000.   After much pushback, this new ruling was put on pause. It was later announced that the limits would be: $5,000 in 2024 $2,500 in 2025 $600 in 2026   ➡️ Under the OBBBA, new changes have been announced once again. For 2025, the reporting limit has reverted to the original threshold: $20,000 in gross payments, or Over 200 transactions   ➡️ Remember, all business income is taxable, regardless of whether you receive a 1099-K, but if you hit the limit in 2025, be on the lookout for a 1099-K in January.

Ever tapped “Pay” and wondered why your money seems to vanish instantly — but the charge still says pending? Here’s the truth: your money doesn’t leave right away. It’s simply authorized, not settled. The merchant’s system (Stripe, PayPal, etc.) asks your bank if you can afford it. Your bank holds the funds temporarily — that’s the “pending” status. The settlement happens later, when the merchant finalizes the transaction. That’s why you sometimes see your balance drop before the money actually moves. Understanding how authorization and settlement work helps you make sense of “pending” charges, pre-authorizations, and refunds — especially in tech, fintech, or product roles. #FinTech #DigitalPayments #ProductManagement #BusinessAnalysis #TechDecoded

Paradox in Payments | Payment Expert 💳 Read the full feature: https://hubs.li/Q03PM0lV0 Our CEO Monica Eaton Featured in Payment Expert! Monica breaks down the “Convenience Paradox”, how the push for faster, easier payments can actually increase risk for both consumers and merchants. As digital transactions become more seamless, fraudsters are finding new ways to exploit that same convenience. #Chargebacks | #PaymentExpert | #MonicaEaton

Massachusetts is the latest state to update its money transmission laws—a move welcomed not just by consumers but also by the fintechs the law is meant to regulate. The primary goal of the new legislation is to strengthen consumer protections for users of services such as Venmo, PayPal, and Cash App, “With this new law, consumers in Massachusetts will now have protection when transferring money to friends and businesses through payment apps,” Governor Maura Healey said when signing the bill earlier this year. Read more: https://ow.ly/TErj50Xpo4u #Payments #MoneyTransmission #FintechRegulation #ConsumerProtection #DigitalPayments #StateCompliance #NetworkedSupervision #PaymentApps #FinancialInnovation #RegTech

It may sound easy to build a system that verifies an IBAN and a name belong together… until real life happens. Names don’t always match perfectly. People use nicknames, make typos, change surnames, you name it. Systems flag a “no match,” but the user doesn’t know what that means. They just want their payment to go through safely. This is one of the biggest challenges in payment verification: balancing accuracy, user experience and privacy. Too strict, and you block legitimate payments. Too lenient, and you risk fraud. After more than eight years of working with banks and corporates across Europe, we’ve seen just how nuanced this balance can be, and how critical it is for maintaining trust in digital payments. That’s why our main focus has always been on getting ‘close matches’ right. It’s about ensuring confidence and clarity in every transaction. #SurePay #VOP #VerificationOfPayee #FraudPrevention #InstantPayments

💬 One wrong digit can cost you thousands. How many times have you entered an IBAN manually? From a PDF. A screenshot. An email. It seems harmless — until it’s not. ❌ Wrong account ❌ Duplicate payments ❌ Delays, reversals, stress The worst part? You often don’t notice… until something goes wrong. ✅ Templates ✅ Saved recipients ✅ Verification steps These aren’t fancy features. They’re basic protection for your business. So, how sure are you that the IBAN you just typed… is right? #Mistertango #BusinessBanking #PaymentErrors #FintechForSMEs #MoneyMatters #AutomationSaves