Most review platforms send automated emails your customers ignore. ConsumerAffairs' in-house call center reaches out directly, collects verified reviews, and publishes them on ConsumerAffairs.com - where millions of shoppers research brands before they buy.
See how verified reviews can become your strongest lead channel.
These are the problems we hear from marketing and CX leaders every week.
Happy customers rarely write reviews on their own. Your online reputation skews negative, and sentiment scores don't reflect the experience you actually deliver.
You're paying for reputation management but can't connect it to pipeline. Your reporting tools show activity, not outcomes.
A single fake negative review can tank your rating. Most platforms make it nearly impossible to dispute, even with evidence.
Integrations that require always-on computers, messages that fail to deliver, notification systems that miss critical feedback.
We combine human-led review collection with a consumer destination where shoppers make buying decisions.
Automated review request emails get ignored. Your happiest customers are busy - they don't sit down to write detailed reviews unprompted. ConsumerAffairs' in-house call center contacts your satisfied customers directly and captures the feedback that software-only tools miss.
Your reviews go live on ConsumerAffairs.com - a consumer research destination where millions of shoppers compare brands before purchasing. Instead of reviews sitting in a dashboard only you see, they appear where prospects are actively deciding who to trust.
Manage your authorized brand profile, respond to reviews publicly and privately, and track analytics across platforms - without juggling fragile integrations or keeping a computer running 24/7. A single dashboard that works, backed by a dedicated team that picks up the phone.
From onboarding to published reviews in three steps.
Your dedicated account team learns your customers, your industry, and your goals. No cookie-cutter onboarding.
ConsumerAffairs' in-house team contacts your customers directly - by phone - and collects authentic, verified reviews on your behalf.
Verified reviews are published on your authorized brand profile on ConsumerAffairs.com, where shoppers find them while researching purchase decisions.
Your authorized profile on ConsumerAffairs.com includes verified reviews and a brand analytics dashboard. Here's a look at a review on Kohler Walk-In Bath's profile.
Reviewed March 29, 2026
The gentleman that came out and talked to me explained the Kohler walk-in tub to me. I was very satisfied with them. I'm also very satisfied with the finance company to the point that it's 0% for 18 months. My first payment is going to start on April 1st. At that point, I can do it at my intervals. During the installation, it took two guys to take everything out and to get the tub in here. Different things had to be done but they did it in a day and a half. They had said it could take one to two days but it depends on how large your bathroom is and my bathroom is very small. I couldn't ask for a more informative team. They answered any of my questions and they were respectful.
We are happy to hear that you had such an amazing experience with the team. It's great to know that the KOHLER walk-in bath could help bring peace of mind and comfort to your bathing routine again, we're glad that our unique features could shine through to you! We hope you continue to enjoy your walk-in bath, you deserve and we want to thank you for taking the time to leave this amazing, glowing review of your time with us. We hope to have the chance to work with you again in the future.
Real reviews from real ConsumerAffairs for Brands customers on G2.
A direct comparison with the platforms you're likely evaluating.
| Feature | ConsumerAffairs | Trustpilot | Birdeye |
|---|---|---|---|
| In-house call center collects reviews | Yes | No | No |
| Owned consumer research destination | Yes | Yes | Yes |
| Review response (public + private) | Yes | Yes | Yes |
| Verified brand badge | Yes | Yes | No |
| Analytics dashboard | Yes | Premium+ only | Yes |
| Dedicated account team | Yes | Varies by plan | Varies by plan |
| Years in operation | 26+ (founded 1998) | Founded 2007 | Founded 2012 |
Our in-house call center contacts your customers directly - by phone. This reaches the satisfied customers who would never respond to an automated email, producing authentic, verified reviews that reflect your actual customer experience.
When you partner with ConsumerAffairs, you get an authorized profile on ConsumerAffairs.com. This is a verified brand listing that lets you respond to reviews (publicly and privately), display an authorized shield badge that signals trust to consumers, and access analytics about your brand's performance.
Trustpilot and Birdeye are software tools - they automate review request emails and provide dashboards. ConsumerAffairs combines human-led review collection (our call center does the work) with an owned consumer destination (ConsumerAffairs.com) where millions of shoppers research brands before buying. No other platform offers both.
Reviews collected through our call center go through a verification process to help ensure the reviewer is a real customer and the feedback is authentic. Our collection process is designed to align with applicable rules, including the FTC's 2024 rule on fake reviews and testimonials.
Pricing is customized based on your business size, industry, and goals. Book a call with our team to get a tailored recommendation.
ConsumerAffairs.com covers categories where consumers actively research providers before purchasing - including home services, healthcare, financial services, insurance, utilities, and consumer products. Our published case studies include companies in home improvement (BCI Acrylic, Independent Home), financial services (NetSpend), medical alert systems (Bay Alarm Medical), and answering services (Answer 1).
Yes. Your authorized profile lets you respond to any review - both publicly (visible to future shoppers) and privately (direct communication with the reviewer). This helps you resolve concerns and demonstrate responsiveness to prospects reading your reviews.
They just need someone to ask. ConsumerAffairs calls them, collects their reviews, and publishes them where your next customers are already looking.
Rated 4.5/5 on G2 · 26+ years in operation · FTC-aligned review collection
