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Artículos de Rob
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Secrets for pulling off the impossible
Secrets for pulling off the impossible
Some of the biggest secrets in business are known to just a handful of people. Think of the recipes for Coca Cola, or…
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Rob Brown ha compartido estoAmazing!Rob Brown ha compartido estoToday marks an important milestone for Santander: we have been named the World's Best Bank at the Euromoney Awards for Excellence 2026. 🏆 This recognition reflects our transformation into a simpler, stronger and more connected global bank. By leveraging technology, innovation and our global platforms, we are building a better banking experience for our 176 million customers worldwide. In addition to this global milestone, Santander has been recognised with more than 20 awards. Thank you to all our teams across the Group for their dedication, collaboration and commitment. This recognition belongs to everyone who helps deliver for our customers every day. 🔎 Read the full story here: https://lnkd.in/eDevG5BN
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Rob Brown ha compartido estoIt’s town hall season! Over the past week, I’ve had the privilege of joining four town halls including my own with 500 designers in Spain, Mexico, Brazil, Argentina, US, Portugal, Chile, Colombia, Uruguay and the UK. These moments matter. The world is moving faster than ever. As an avid bike racer (back in the day), it sometimes feels like I'm riding a criterium so fast that I'm starting to lap myself. Personally, I've come to appreciate these moments more than ever. They remind me to pause, reconnect with all of you, align on what matters most, and learn from one another before we dive back into the pace of it all. I fully recognize we still have a lot to improve upon but the conversations, questions, and energy this week were a great reminder that culture isn’t built in documents or org charts, it’s built when people connect. And I have to admit, it was a lot of fun getting to ask Nitin Prabhu a few unscripted questions. I thought I had a diverse background, but living and working in 27 countries? That's incredible.
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Rob Brown ha compartido estoOpportunity to work with one of the best in the business.Rob Brown ha compartido estoI’m looking for a senior technology leader to join my team and help us build the next generation of Auto & Mobility Finance at Santander. We’re shaping a global platform for loans, leasing, fleet, EV, embedded finance and new mobility services, designed to scale across markets, partners and channels. The challenge is to set the engineering direction for a cloud-native SaaS platform built on modular services, APIs, event-driven systems, security, resilience, observability and strong platform engineering practices. I’m looking for someone who has led engineering teams, raised technical standards and scaled complex platforms and is keen to embrace an Agentic PDLC. A complex domain. A global platform. Real engineering impact. 👉 Interested, or know someone who should be part of this? Let’s connect. More info: https://lnkd.in/eU8_wm5c #TechLeadership #PlatformEngineering #CloudNative #SoftwareArchitecture #EngineeringLeadership #Santander #Openbank
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Rob Brown ha compartido estoAwesome opportunity to work with an absolute killer team!Rob Brown ha compartido estoWe’re expanding our AI and engineering capabilities at Openbank and are hiring an AI Agentic Engineer in Madrid. This role is focused on the practical application of AI to improve software engineering, developer productivity, and product delivery at scale. Key areas of responsibility include: • AI-driven SDLC acceleration • Automated testing and user story generation • Internal AI platforms and secure experimentation environments • Developer productivity and operational efficiency • Agentic workflows and enterprise AI enablement What makes this opportunity particularly interesting is the combination of software engineering, platform engineering, and applied AI within a global, technology-driven organization. We are looking for professionals with strong engineering fundamentals, a product-oriented mindset, and a passion for innovation, automation, and modern AI capabilities. Location: Madrid, Spain 🇪🇸 Feel free to reach out directly or share this opportunity within your network.
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Rob Brown ha compartido estoOne of the best parts of the job is spending time with designers across our different markets. Yesterday, Catarina Pereira, Anxo López González, Usman Sheikh and I had the chance to spend the morning with an incredibly talented group of designers, CX specialists, and researchers in Spain, led by Marta Rodríguez Maceda! It’s impossible to walk away from sessions like this without feeling inspired by the work these teams are doing. The highlight for me was the Q&A. Marta’s team is asking all the right questions, with a clear focus on better collaboration, building a stronger shared community, and challenging ourselves on why and how we can create better experiences. Two highlights on the “cool factor” scale: an all-AI-generated video bringing the team’s story to life, and—something increasingly rare in our digital-first world—a beautifully crafted printed booklet, "From Chaos to Capability", showcasing their work and achievements. Both were fantastic in very different ways. Thanks for a great session, Marta and team!
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Rob Brown ha compartido estoKiller opportunity working for a great leader. Let me know if you’re interested.Rob Brown ha compartido estoI am hiring both a Director level Product and a Director level Technology (SDE job family) leader in Madrid at Santander (Amazon L8 bar or equivalent). We conduct business in English. Relocation required. Message me and/or apply if interested. https://lnkd.in/eX8rA_-S
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Rob Brown ha compartido estoThrilled to share that Anxo López has joined Santander as our new Global Head of Research and Operations. Anxo and I worked closely together before, and I've long admired both his ability to bring clarity to complex environments and his yearning for learning. PHD, check!, MBA, check!, Professor of Design, check! Podcaster, check! I'm in awe. He combines strategic thinking with a deep respect for craft, people, and outcomes, always grounding decisions in insight, quality and real-world impact. Anxo moves fluidly across design, product, technology, and business domains, connecting ideas and trade-offs while maintaining a singular, customer-centered perspective. I'm delighted to have Anxo back on my team. He was the final piece in building a small but mighty global design leadership team at Santander. Alongside Usman Sheikh and Catarina Pereira, he will play a critical role in strengthening our global design capabilities, elevating operational excellence, and ensuring our work consistently delivers meaningful value for both customers and the business. Welcome to Santander, Anxo. Excited to create together.
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Rob Brown ha publicado estoSuper excited to share that Usman Sheikh has joined Santander as our new Global Leader for Experience Design. Usman and I go way back to our Barclays days in London, and we’ve stayed close over the years — keeping up with his career and reconnecting through the Design Leaders Community. Usman’s track record spans over 25 years of leadership in strategic design and next-gen product development for major financial institutions including Barclays, NatWest, HSBC, and UBS, as well as leading the design and innovation practice for an FS-focused global management consultancy. Delighted to have him back on my team, and confident he’ll be pivotal in shaping our global experience design strategy. Spoiler alert: he’s already making a huge impact — and he’s only been here three days. 😀 Welcome aboard, mi amigo!
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Rob Brown ha compartido estoExciting times at Santander with our digital-first brand, Openbank. Proud to be part of this team led by Nitin Prabhu. 💪Rob Brown ha compartido estoThis morning, we announced a major milestone in our transformation journey. One that helps us bring us closer to building the group’s leading open financial services platform. From now on, Openbank and Santander Consumer Finance (SCF), both part of our Digital Consumer Bank (DCB), will gradually come together under the Openbank brand. This powerful combination, which has already driven new business through partnerships with larger retailers across Europe, marks a natural step in simplifying our business. It will enable us to offer customers a wider range of better products and services, deliver a superior digital experience to our partners, and create greater value for our shareholders, all through an innovative, digital-first bank ready for the future.
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Rob Brown ha reaccionado a estoRob Brown ha reaccionado a estoMy recent visit to Mexico gave me the opportunity to see firsthand the great work our teams are doing and to hear about the challenges and opportunities they face every day as they continue improving the experience we deliver to our customers. One of the highlights was visiting our contact center in Querétaro, where I saw the incredible commitment of the teams handling customer calls every day. Every interaction is an opportunity to listen, understand and resolve. As we continue evolving our technology and capabilities, our goal is clear: anticipate our customers' needs and help them faster and more effectively. Together with Ian Simpson, I also had the opportunity to meet our Open Digital Services teams and learn more about the projects they are driving to build a world-class technology platform. It was a great conversation about thinking globally, moving faster, and continuing to put AI and innovation at the heart of everything we do. Thank you to Felipe García Ascencio, Alejandro Capote and everyone in Mexico for the warm welcome. Your energy, talent and genuine customer-first mindset make a real difference.
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Rob Brown ha recomendado estoRob Brown ha recomendado estoSon días de grandes emociones e ilusión y aquí en Openbank lo estamos viviendo doblemente. Sacamos una conclusión clara: sentir los colores, marca la diferencia.
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Rob Brown ha reaccionado a estoRob Brown ha reaccionado a estoTwo weeks from today, I’ll be speaking at Ai4 2026, America’s largest AI conference: https://ai4.io/ I’m incredibly honored to share the same platform as renowned keynote speakers — the “Godfather of AI” Geoffrey Hinton, the “Godmother of AI” Fei-Fei Li, and AI research and education pioneer, Andrew Ng — as well as other business and technology leaders who are shaping our future. In my solo talk, "Scaling AI on Main Street: From Demos to Bottom Line," I’ll discuss my contrarian view: flashy models will not decide who wins. Redesigned work, real governance, and accountability to business results will. I’m also looking forward to sharing what we're building at Vibrant Capital through our Growth Partners Network and the CIO Fellows Society. If you’re planning to be in Las Vegas on August 5, let me know. I’d love to connect while I’m there.
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Rob Brown ha recomendado estoRob Brown ha recomendado estoHuge thanks to the USA, Mexico, and Canada for being great hosts, and for showing that North America is a big soccer (fútbol!) fan. Santander loves the Americas. We’re based in Europe, but we’re also an American bank and we are proud of our team and our millions of customers in the U.S. and Mexico.🇺🇸🇲🇽 As the second picture says, “Rivales por un día, hermanos para siempre.” VAMOS ESPAÑA 🇪🇸!!! (Today is the second time I’ve attended a World Cup final. The first photo is from the first, when Banesto was sponsoring the Spanish national team and Rafael Nadal.)
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Rob Brown ha reaccionado a estoRob Brown ha reaccionado a esto‼️ When global collaboration stops being a buzzword. ‼️ "Alone we can do so little; together we can do so much." – Helen Keller Almost every large organization talks about collaboration. We hear about synergies, knowledge sharing, cross-functional teams, and the ambition of becoming One Team. Yet there is often a significant gap between these aspirations and what people actually experience in their day-to-day work. Over the past months, I've had the privilege of experiencing what genuine global collaboration can look like. Working with great colleagues across Santander and Openbank, representing different countries, cultures, and professional backgrounds, has reminded me that the best ideas rarely emerge from a single team or a single market. They are created when diverse perspectives come together, challenge one another, and build on each other's strengths. What has impressed me most is the openness with which people share their knowledge and experiences. Whether it's lessons learned from a successful launch, insights from customer research, or simply asking a thoughtful question that changes the direction of a discussion, every interaction adds another piece to the puzzle. Instead of protecting expertise, people actively invest in helping others succeed because everyone understands that better collaboration ultimately leads to better outcomes for our customers. That, to me, is the true value of working in global domains. Of course, this way of working isn't always the quickest. It requires curiosity, active listening, and the willingness to challenge your own assumptions. It also means being comfortable admitting that someone else's idea might be stronger than your own. But those moments are exactly where innovation begins and where trust grows. I've come to believe that high-performing international organizations are not defined by their structures, processes, or reporting lines. They are defined by a culture in which people genuinely want each other to succeed, where knowledge flows freely across borders, and where different perspectives are seen as a competitive advantage rather than an obstacle. I'm grateful to work alongside so many inspiring colleagues across Santander Deutschland and Openbank who demonstrate this mindset every day. Together, we are not only building better products and services—we are continuously learning from one another, challenging each other's thinking, and creating better experiences for millions of customers around the world. For me, that is what global collaboration is really about. It isn't a slogan on a presentation slide. It's a mindset that turns individual expertise into collective success. Ian Simpson Dr. Christopher Oster Rob Brown Iain Kennedy Adam Beardmore Andreas Waldmann Fernando Silva Vara Usman Sheikh Duy Vu Sebastian Buermeyer Uwe Geuenich Marc Lohmar Malgorzata Nagler Petri Nikkilä Fernando Silva Jorge Pomatta Nitin Prabhu and many, many more!!! #teamworkmakedreamswork
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Rob Brown ha reaccionado a estoCongratulations to everyone across Santander on this incredible achievement. Being recognised as the World's Best Bank by Euromoney is a testament to the commitment, talent and collaboration of thousands of colleagues across the Group. Proud to be part of this journey alongside Nitin Prabhu, Rob Brown, Catarina Pereira, Usman Sheikh, Eric Storrer, Sandra Martínez, Luciano Rodríguez, Gonzalo N., Irene CEREZO, Carlos Martínez, Iain Kennedy, Ian Simpson, Adam Beardmore and so many others who contribute every day to making Santander a better bank for our customers. Semper ad meliora: always striving to be better.Rob Brown ha reaccionado a estoVery proud to be recognised as the World’s Best Bank by Euromoney. This recognition belongs to our incredible teams across Europe and the Americas, who go the extra mile every day to help our customers prosper. Thank you for your dedication, your commitment and everything you do. Most importantly, thank you to our 180 million customers for placing your trust in us. We will work hard every day to become an even better bank for our customers, our shareholders and the communities we serve. https://lnkd.in/erntekdU
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Rob Brown ha recomendado estoRob Brown ha recomendado estoVery proud to be recognised as the World’s Best Bank by Euromoney. This recognition belongs to our incredible teams across Europe and the Americas, who go the extra mile every day to help our customers prosper. Thank you for your dedication, your commitment and everything you do. Most importantly, thank you to our 180 million customers for placing your trust in us. We will work hard every day to become an even better bank for our customers, our shareholders and the communities we serve. https://lnkd.in/erntekdU
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Rob Brown ha reaccionado a estoThe same Openbank energy on the pitch and in our teams. Good luck! 🔴🔵Rob Brown ha reaccionado a estoThe tournament is coming to an end. One last match 🇪🇸 🇦🇷 to keep cheering with the energy of Openbank.
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Mauricio Escobar
Disponível em português 🇧🇷 For decades, Western Union (NYSE:WU), ruled remittances in Latin America, long lines, cash in hand, a paper receipt, and the wait for money to arrive “on the other side.” Now it teams up with dLocal (Nasdaq: DLO), a player free of that baggage, one that knows the tangle of local rails, e-wallets, and instant transfers shaping daily life in Brazil, Mexico, or Peru. It isn’t a symbolic “digital pivot.” The rules have shifted, trust is no longer built through storefronts covered in yellow posters, but through the immediacy of a notification on a phone. What stands out is how Western Union, with all its inertia, leans on dLocal’s expertise to keep pace with native wallets already seducing migrants with lower fees and less friction. The real question is whether this alliance can balance two worlds: the global scale of a remittance giant desperate to look agile, and the agility of a younger company that thrives on translating local complexities into clean processes. Payments will almost certainly move faster. But will the cost drop for the families who depend on them? That’s what matters. Technology means little if commissions still eat up a day’s wages. What’s at stake isn’t just who handles the transfer, but who earns the loyalty of communities living off these flows. And there, every minute saved and every dolar less in fees weighs more than any triumphant press release. _____&_____ Durante décadas, a Western Union dominou as remessas na América Latina, filas longas, dinheiro em espécie, um recibo de papel e a espera para que o valor chegasse “do outro lado”. Agora se une à dLocal, um ator sem esse peso histórico, que conhece bem o emaranhado de rails locais, carteiras digitais e transferências instantâneas que movimentam o cotidiano no Brasil, México ou Peru. Não se trata de uma “virada digital” de fachada. As regras mudaram: a confiança já não nasce de balcões cobertos de cartazes amarelos, mas da rapidez de uma notificação no celular. O que chama atenção é a escolha da Western Union, com toda a sua inércia, de apoiar-se na experiência da dLocal para não perder espaço para carteiras nativas que já atraem migrantes com taxas mais baixas e menos atrito. A questão central é se essa parceria consegue equilibrar dois mundos, a escala global de um gigante das remessas ansioso para parecer ágil e a flexibilidade de uma empresa mais jovem, que vive de transformar complexidades locais em processos limpos. As transferências provavelmente serão mais rápidas. Mas o custo realmente vai cair para as famílias que dependem delas? Isso é o que conta. A tecnologia pouco vale se as comissões continuam a consumir o equivalente a um dia inteiro de trabalho. O que está em jogo não é apenas quem processa o pagamento, mas quem conquista a lealdade das comunidades que vivem dessas remessas. E aí, cada minuto economizado e cada real poupado em tarifas pesa muito mais do que qualquer comunicado de vitória.
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PagoNxt (a Santander company)
💡 What will shape payments in 2026? As we look towards 2026, PagoNxt Payments CEO Jose Luis Calderon shares what will really shape the future of payments: from A2A to real-time, cross-border innovation and the growing role of data. Discover more: https://lnkd.in/eC4EaPFE
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Tactiq BV
🌍 The future of financial services is being shaped today. CaixaBank and Salesforce are joining forces to bring AI-driven personalisation to millions of customers — turning every interaction into a smarter, more human experience. This is a powerful example of how Agentic AI will redefine the role of banks: not just processing transactions, but building trust, guiding decisions, and proactively supporting customers in their lives. 👉 Partnerships like these show the path forward for banks and insurers in the Benelux and beyond. Read more: https://lnkd.in/e7V68nrN
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IBANXS
Europe's payment landscape is splitting into two architectures—and the choice you make today will define your flexibility for years. Wallet schemes like Wero offer a branded layer. Pay by Bank builds on open infrastructure. That difference matters. At IBANXS, we see fintechs and regulated institutions increasingly asking a fundamental question: Do we build on someone else’s ecosystem—or on open rails we control ourselves? → Why Pay by Bank eliminates scheme fees and chargeback risk → How embedded Open Banking keeps UX ownership in your hands → The architectural choice that determines your European scalability Both models will shape European payments. But infrastructure decisions made today will determine who controls the customer journey tomorrow. Read more: https://lnkd.in/eJ9c64Dy Edy Bruinooge | Hans Vermeijs | Eppo Heemstra #PaymentInnovation #IBANXS #OpenBanking #PayByBank #Fintech #PaymentInfrastructure #Wero #PSD2
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