365-Day Warranty
Every pair of Fitasy footwear is covered for 365 days from the date of delivery against manufacturing and material defects. If a covered fault appears, we replace the pair free of charge.
3D-printed footwear is new technology. We would rather stand behind it openly than pretend it never fails.
What is covered
Faults that appear in normal use within 365 days of delivery, including:
- Splitting or cracking of the lattice, midsole or outsole
- Separation of the sole from the upper
- Structural failure of the printed material
- Failure of bonding, stitching or components
What is not covered
- Normal wear: outsole abrasion, creasing, fading, softening or odour with use
- Damage from misuse, accidents, cuts, burns, chemicals or extreme heat
- Pairs that have been altered, repaired or modified outside Fitasy
- Damage that occurred in transit — tell us within 7 days of delivery and we will resolve it under our refund policy
- Fit or comfort preference — that is covered by our 30-day return policy
How to make a claim
- Email support@fitasy.com with your order number.
- Include photo and/or video evidence of the fault. Please send clear images or a short video showing the damage, plus one shot of the whole shoe. This is how we confirm the fault and feed it back to production.
- Confirm the size and colorway you would like for your replacement.
Once we have reviewed the evidence and confirmed the fault is covered, we will send a replacement pair free of charge. We may ask you to return the faulty pair so our production team can examine it. If we do, we cover the cost of return shipping.
Who is covered
This warranty applies to the original purchaser with proof of purchase. It covers one replacement per affected pair, and the replacement is covered for the remainder of the original 365-day period.
This warranty is in addition to, and does not affect, your statutory rights as a consumer.
Questions
Email support@fitasy.com and we will help.