I still remember the first time I opened HubSpot’s new AI tools. Years of reviewing AI software for marketers and business owners has trained me to be skeptical, so I always go in almost looking for problems.
What made HubSpot different, I think, was that it didn’t try to replace the work — it tried to understand what I actually needed and strip away the headaches.
What strikes you right away is how tightly HubSpot AI connects to the actual CRM: the contacts, the lifecycle stages, the deals, the content library, the workflows your team built during that sprint two years ago and never fully documented. The AI doesn’t invent; it reads the room. Or rather, the database.
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