👋 Andy Truong
Hey, I'm Andy. A Management Information Systems graduate from UMass Lowell focused on IT helpdesk and infrastructure. Okta certified across user management, AD integration, and MFA, and currently preparing for CompTIA A+ while documenting real helpdesk scenarios through homelab case studies.
- Infrastructure & Virtualization: VirtualBox | Docker | VLANs | VPN | DNS/DHCP
- Systems Administration: Windows & Linux Administration | Active Directory | User/Group Management | Intune (MDM) | Entra ID | Okta (MFA/SSO)
- Support & Tools: Remote Access (SSH) | TeamViewer | PC Assembly & Troubleshooting
- Ticketing: Peppermint | Jira
Earned
- Okta: Manage Users and Groups, Integrate with Active Directory, Implement MFA with Okta
In Progress
- CompTIA: A+
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Active Directory Lab: Domain controller, DNS, user provisioning, and domain join troubleshooting in a VirtualBox environment. Includes a full onboarding scenario with screenshots and a network diagram.
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Intune Helpdesk Case Study: Help desk case study simulating a real Intune MDM scenario. Device enrollment, compliance policy enforcement, Conditional Access blocking, and full ticket remediation for a Windows endpoint.
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Peppermint Helpdesk Ticketing Lab: Helpdesk ticketing lab documenting a shared drive access issue from intake to closure. Covers ticket triage, AD security group misconfiguration, root cause analysis, and resolution documentation.
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Jira Helpdesk Ticketing Lab: Help desk ticketing lab simulating a real IT support queue with ticket lifecycle, workflows, and common IT scenarios.
Open to opportunities in IT support, infrastructure, and helpdesk roles.